Will Ownbey
Acampo,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with guests and clients. Motivated to maintain guest satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
23
23
years of professional experience
Work History
Inbound Problem Solver
Amazon
Stockton, CA
12.2020 - 01.2023
- Interpreted data from various sources to diagnose technical issues and develop resolutions quickly.
- Facilitated training sessions for new hires on problem-solving techniques.
- Performed troubleshooting steps as needed to isolate routing, hardware and software problems.
- Resolved multiple issued for associates per day to keep queue clear and packages moving efficiently.
Executive Chef Manager
School Street Bistro
Lodi, CA
02.2002 - 03.2017
- Excelled at customer relations and handled complaints promptly while maintaining excellent customer service standards.
- Analyzed menus on a regular basis to identify areas where cost savings could be achieved without sacrificing quality or taste of food.
- Managed kitchen and dining room staff including training, scheduling, hiring, and disciplinary action when necessary.
- Developed and implemented new recipes and menu items to increase customer satisfaction.
Restaurant and Catering Manager
Wine and Roses Hotel and Restaurant
Lodi, CA
12.1999 - 02.2002
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Owner
Shy Dog Studios
Acampo, CA
06.2017 - present
- Sourced products from vendors at competitive prices for resale on eBay.
- Monitored competitors' prices, product offerings, and advertising strategies on a regular basis.
- Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
Education
Journalism
Sacramento City College
Sacramento, CASkills
- Problem Analysis
- Data Interpretation
- Inventory Tracking
- Order Fulfillment
- Customer Service
- Cash Handling
- Computer and Microsoft Office Skills
- Social Media and Promotions
Accomplishments
- Published writer
- Editor-in-Chief College Student Run Newspaper
References
References available upon request.
Timeline
Inbound Problem Solver
Amazon
12.2020 - 01.2023
Owner
Shy Dog Studios
06.2017 - present
Executive Chef Manager
School Street Bistro
02.2002 - 03.2017
Restaurant and Catering Manager
Wine and Roses Hotel and Restaurant
12.1999 - 02.2002
Journalism
Sacramento City College