William Quasebarth
St. Petersburg
Summary
Dynamic Sales Associate skilled in customer service, problem-solving, and relationship building. Proven ability to analyze sales trends and train new associates, contributing to increased customer satisfaction and store revenue.
Detail-oriented Parts Specialist with a strong background in inventory tracking and customer service. Recognized for improving order fulfillment processes and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Sales Associate
Drive A Dream
01.2024 - 07.2026
- Assisted customers with product selections and inquiries, fostering positive shopping experiences.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Maintained product displays and inventory organization, enhancing visual merchandising standards.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Resolved customer complaints promptly, contributing to improved satisfaction and loyalty rates.
- Trained new associates on customer service protocols and sales techniques, promoting team cohesion.
- Analyzed sales trends to recommend product placements and promotional strategies effectively.
- Developed strong relationships with repeat customers, driving consistent foot traffic to the store.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Parts Specialist
Mhc Kenworth
01.2023 - 01.2025
- Managed inventory levels to ensure timely availability of parts
- Assisted customers in identifying and ordering required components
- Collaborated with technicians to streamline parts retrieval processes
- Conducted regular audits to maintain accurate stock records
- Trained new staff on parts cataloging systems and procedures
- Developed relationships with suppliers to enhance order fulfillment efficiency
- Implemented process improvements that reduced lead times for part orders
- Provided technical support to customers regarding product specifications
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Parts Associate
Ed Voyles Acura
01.2021 - 01.2023
- Managed inventory system to track parts availability and ensure accurate stock levels.
- Collaborated with service technicians to identify and source required components efficiently.
- Processed customer orders, providing timely updates and ensuring satisfaction throughout transactions.
- Implemented improved organizational methods for parts storage, enhancing retrieval speed and accuracy.
- Conducted regular audits of inventory to reconcile discrepancies and maintain optimal stock levels.
- Trained new team members on inventory management software and operational procedures effectively.
- Led initiatives to enhance workflow efficiency within the parts department, reducing turnaround times significantly.
- Developed relationships with suppliers to streamline ordering process and reduce lead times on critical parts.
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
Parts Specialist
Curry Honda Group
01.2011 - 01.2021
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.w
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Education
High School Diploma -
Kell High School
KennesawSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Sales training
- Inventory tracking
- Upselling
Timeline
Sales Associate
Drive A Dream
01.2024 - 07.2026
Parts Specialist
Mhc Kenworth
01.2023 - 01.2025
Parts Associate
Ed Voyles Acura
01.2021 - 01.2023
Parts Specialist
Curry Honda Group
01.2011 - 01.2021
High School Diploma -
Kell High School