Willaime Cidoine
Boca Raton
Summary
Dynamic operations supervisor with a proven track record at Allied Universal Security Services, excelling in strategic initiatives and risk management. Adept at fostering client relationships and enhancing customer satisfaction through effective problem-solving and financial analysis. Recognized for adaptability and a strong focus on delivering exceptional service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Allied Universal Security Services
West Palm Beach
07.2022 - Current
- Collaborated with senior leadership on strategic initiatives related to operations.
- Investigated incidents, prepared reports, and assisted with individual professional monitoring of security risks to maintain a safe environment.
- Addressed customer concerns with suitable solutions.
Call Center Representative
Apple Insurance& Financial Services
Boca Raton
01.2019 - Current
- Resolved customer complaints promptly to enhance satisfaction levels.
- Identified upselling opportunities for additional products or services.
- Maintained detailed records of customer interactions, transactions, and feedback.
- Assisted customers in navigating company website to locate desired information.
- Demonstrated professionalism during all customer interactions via phone and email.
Financial Advisor
Primerica Financial Services
Lake Worth
05.2014 - 12.2021
- Attended continuing education seminars to stay abreast of changes in industry regulations and best practices.
- Facilitated client meetings to discuss portfolio performance and suggest modifications as needed.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
- Provided Financial solutions that meet client needs such as FNA and delivered exceptional customer experience by fostering long-lasting and meaningful relationships.
Insurance Customer Service Representative
Direct General Auto Insurance Agency
Lantana
09.2006 - 01.2014
- Verified accuracy of customer data entered into the system.
- Investigated discrepancies between actual charges and expected premiums.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Maintained accurate records of customer interactions and transactions.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Bank Teller
Haitian Union Bank
Port-AU-Prince
07.1997 - 09.1998
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Developed strong relationships with customers to ensure repeat business.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Researched customer inquires regarding their accounts using internal banking systems.
- Balanced teller drawers regularly throughout the day according to established procedures.
Education
Bachelor of Science - Economics
Florida Atlantic University
Boca Raton, FL12-2013
Skills
- Adaptability
- Business acumen
- Customer focus
- Oral communication
- Client advisory solutions
- Relationship building
- Business development
- Pipeline management
- Financial analysis
- Organizational skills
- Cash handling
- Credit card processing
- Problems solving
- Follow-up calls
References
- Aritone Georges, Former Supervisor, 561.541.8719
- Henry Mercy, Former Coworker, 561.536.8276
- Frantz Constant, Former Coworker, 561.305.4298
- Joseph Zahan, Former Manager, 561.245.0303
Professional Attributes
- Agile at empathetically listening and tailoring communications, including multilingual proficiency to interact with a diverse audience in written and verbally.
- Results driven approach and talent to grasp complex concepts quickly, act decisively, and work systematically.
- Expert at advertising a potential riot by effectively handling confrontational situations.
- Resilient and adaptable and exhibits leadership style to motivate and empower employees.
- Demonstrate diversity of thinking ideas and approaches teamwork to lead collaboratively.
- Ability to create future consequences and trend accurately and create breakthrough strategies and plans.
Certification
- Health, Life Incl Variable Annuity
Languages
English
Professional
French
Professional
Haitian Creole
Professional
References
References available upon request.
Timeline
Supervisor of Operations
Allied Universal Security Services
07.2022 - Current
Call Center Representative
Apple Insurance& Financial Services
01.2019 - Current
Financial Advisor
Primerica Financial Services
05.2014 - 12.2021
Insurance Customer Service Representative
Direct General Auto Insurance Agency
09.2006 - 01.2014
Bank Teller
Haitian Union Bank
07.1997 - 09.1998
Bachelor of Science - Economics
Florida Atlantic University
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