Willard Hemsworth IV
Naperville,IL
Summary
Friendly Porter with commitment to delivering excellent guest experiences. Takes thorough approach to cleaning and maintaining customers car. Driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Service Porter
Bill Jacobs BMW
Naperville, IL
06.2022 - 12.2023
- Ensured that all paperwork associated with servicing a vehicle was properly filed away in its corresponding folder.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Responded to questions about local area and company services.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Secured buildings by locking rooms and main entrance doors and setting alarms.
- Transported completed vehicles back to the customer's residence or place of business.
- Assigned numbered tags to customers and vehicles.
- Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
Golf Caddy
White Eagle Country Club
Naperville, IL
04.2019 - 08.2021
- Informed golfers and visitors with course knowledge.
- Cleaned golf carts, clubs and golf balls.
- Assisted golfers with decision-making strategy and course analysis.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Maintained tact and professionalism in high-pressure situations.
- Recommended suitable club selections based on individual playing abilities.
Education
Bachelor of Science - Finance
University of Dayton
Dayton, OH05-2026
Skills
- Ensuring Customer Satisfaction
- Customer Engagement
- Quick Learner
- Strong Work Ethic
- Service Team Collaboration
- Cross-Functional Teamwork
- Goal-Oriented
Timeline
Service Porter
Bill Jacobs BMW
06.2022 - 12.2023
Golf Caddy
White Eagle Country Club
04.2019 - 08.2021
Bachelor of Science - Finance
University of Dayton
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