- Backpacking and Hiking
- Strategy Games
- Reading
- Music
- Auto Repair/Restoration
- Woodworking
- Volunteering
- Documenting and sharing travel experiences
- I like trying new recipes and food trends
- I have a passion for photography and editing photos
- Playing Sports
Willard Homar III
New Britain
Summary
Dynamic Customer Service Associate with proven expertise at Lowes Home Improvement, enhancing customer satisfaction through effective problem resolution and exceptional communication skills. Demonstrated reliability in handling inventory adjustments and operating power equipment, contributing to a noticeable increase in positive feedback and customer loyalty. Committed to maintaining a safe and organized work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated power equipment throughout the store such as Forklift, Reach truck, and many more.
- Inventory adjustments
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
Education
Carpentry
Ec Goodwin Technical High School
New Britain, CT06-2023
Skills
- Customer service
- Customer support
- Problem resolution
- Reliability
- Materials handling
- Heavy lifting
- Worksite safety
- OSHA compliance
- Good communication skills
- Shipping and receiving
- Calm under pressure
- General laborer
Certification
Forklift Certified
Osha 10
Interests
Timeline
Customer Service Associate
Lowes Home Improvment
02.2024 - Current
Carpentry
Ec Goodwin Technical High School
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