Willeata Pulliam
Detroit, MI,48227,MI
Summary
Accomplished General Manager at Godfrey Hotel Detroit I|O Rooftop Lounge, adept in cross-functional team management and customer relationship management. Demonstrated success in boosting sales and profitability through strategic planning and operational efficiency. Skilled in team leadership and contract management, achieving high employee satisfaction and client loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Godfrey Hotel Detroit I|O Rooftop Lounge
Detroit, MI
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Union Assembly/Mom’s Spaghetti
Detroit, MI
07.2021 - 07.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Manager
Motor City Casino And Hotel
Detroit, MI
07.2019 - 04.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Bartender
Motor City Casino and Hotel
Detroit, MI
07.2017 - 07.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Nikki’s Night Club
Detroit
04.2017 - 04.2018
- Maintained impeccably clean, attractive and well-stocked bar area.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bartender
Lucky Strike
Novi, MI
09.2016 - 07.2017
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Dave and Busters
Livonia, MI
12.2013 - 09.2016
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender/Server
Holiday Inn Express
Farmington Hills, MI
08.2013 - 12.2013
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Science - Hospitality
Central Michigan University
Mount Pleasant, MI12.2010
Skills
- Team Leadership
- Cross-Functional Team Management
- Managing Employee Relations
- Customer Relationship Management
- Productivity Performance
- Food and Beverage Management
- Scheduling and Coordinating
- Managing Operations and Efficiency
Accomplishments
- Supervised team of 51 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Timeline
General Manager
Godfrey Hotel Detroit I|O Rooftop Lounge
07.2023 - Current
Manager
Union Assembly/Mom’s Spaghetti
07.2021 - 07.2023
Shift Manager
Motor City Casino And Hotel
07.2019 - 04.2021
Bartender
Motor City Casino and Hotel
07.2017 - 07.2019
Bartender
Nikki’s Night Club
04.2017 - 04.2018
Bartender
Lucky Strike
09.2016 - 07.2017
Server
Dave and Busters
12.2013 - 09.2016
Bartender/Server
Holiday Inn Express
08.2013 - 12.2013
Bachelor of Science - Hospitality
Central Michigan University