Summary
Overview
Work History
Education
Skills
Timeline
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Willem Grintjes

Madison,WI

Summary

With years of experience as a server, I excel in multitasking and providing exceptional customer service. My commitment to excellence drives me to work long hours, efficiently managing my responsibilities while ensuring every customer enjoys a wonderful experience. I actively contribute to sidework and take pride in training new servers, sharing my expertise to elevate the team's performance. My speed and dedication to delivering top-notch service consistently enhance the dining experience for every guest.

Overview

7
7
years of professional experience

Work History

Server

Red Robin
Madison, WI
05.2022 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Monitored dining room for cleanliness and proper set-up at all times.

Server

Uncle Julio's
Brookfield, WI
05.2019 - 01.2021
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Filled condiments and napkin containers during slack periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Waiter

Outback Steakhouse
Brookfield, WI
09.2017 - 08.2018
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Resolved customer concerns with friendly and knowledgeable service.

Education

Some College (No Degree) - Fire Protection Services

Madison Area Technical College
Madison, WI

Some College (No Degree) - Business Marketing

Indiana University - Purdue University Indianapolis
Indianapolis, IN

High School Diploma -

Brookfield East High School
Brookfield, WI
06.2018

Skills

  • Staff Training
  • Customer Service
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Safe alcohol service
  • Order Accuracy
  • Menu Memorization
  • Professional Appearance
  • Upselling techniques
  • Serving expertise
  • Quality Control
  • Table Bussing
  • Item promotion
  • Food allergy awareness
  • Order Management
  • Point of Sale (POS) system operations
  • Food safety understanding

Timeline

Server

Red Robin
05.2022 - Current

Server

Uncle Julio's
05.2019 - 01.2021

Waiter

Outback Steakhouse
09.2017 - 08.2018

Some College (No Degree) - Fire Protection Services

Madison Area Technical College

Some College (No Degree) - Business Marketing

Indiana University - Purdue University Indianapolis

High School Diploma -

Brookfield East High School

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Willem Grintjes