Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Allen

Linden,VA

Summary

Results-driven service manager with extensive experience overseeing multiple service crews. Expertise in logistics, inventory management, and safety compliance. Committed to driving efficiency and enhancing customer satisfaction through effective team leadership.

Overview

14
14
years of professional experience

Work History

Service Technician

Freedom Pools
Linden, VA
03.2025 - 12.2025
  • Residential swimming pool openings, closings, and weekly maintenance
  • Running diagnostics and repairing residential pool equipment including pumps, filters, saltwater chlorine generators, gas fired heaters, electric heat pumps, automation, and web connected devices
  • Working with and around hazardous chemicals in accordance with their respective MSDS
  • Maintaining truck stock
  • Route logistics and time management

Service Technician

Clean Water Pools and Spas
Winchester, VA
03.2024 - 12.2024
  • Residential swimming pool openings, closings, and weekly maintenance
  • Running diagnostics and repairing residential pool equipment including pumps, filters, saltwater chlorine generators, gas fired heaters, electric heat pumps, automation, and web connected devices
  • Working with and around hazardous chemicals in accordance with their respective MSDS
  • Maintaining truck stock
  • Route logistics and time management

Service Manager

Anthony & Sylvan Pools
Springfield, VA
04.2023 - 02.2024
  • Managing multiple pool service crews and office personnel
  • Responsible for inventory management, orders, receiving, and warehouse management
  • Managing maintenance schedules on service fleet vehicles
  • Scheduling incoming service appointments
  • Harvesting sales leads via phone and email
  • Billing
  • Coaching and training field and office staff
  • Tracking and increasing revenue while maintaining budgets
  • Filling warranty claims
  • Interviewing, hiring, disciplinary documentation, firing
  • Conducting regular safety meetings
  • Filling incident reports
  • Coordinating with other locations to fulfill staffing and inventory needs

Service Manager

Anthony & Sylvan Pools
West Chester, PA
01.2022 - 04.2023

• Managing multiple pool service crews and office personnel
• Responsible for inventory management, orders, receiving, and warehouse management
• Managing maintenance schedules on service fleet vehicles
• Scheduling incoming service appointments
• Harvesting sales leads via phone and email
• Billing
• Coaching and training field and office staff
• Tracking and increasing revenue while maintaining budgets
• Filling warranty claims
• Interviewing, hiring, disciplinary documentation, firing
• Conducting regular safety meetings
• Filling incident reports
• Coordinating with other locations to fulfill staffing and inventory needs

Renovation Specialist

Anthony & Sylvan Pools
State Of Virginia
01.2021 - 12.2021
  • Scheduling appointments and maintaining my own schedule
  • Assessing existing residential swimming pools for wear and tear
  • Hearing customer wants and addressing customer needs
  • Writing quotes for proposed work
  • In home sales
  • Following up on leads
  • Maintaining customer expectations
  • Aggregating leads

Head Service Technician

Anthony & Sylvan Pools
Springfield, VA
02.2017 - 12.2020
  • Residential swimming pool openings, closings, and weekly maintenance
  • Instillation, diagnostics, and repair of equipment including pumps, filters, saltwater chlorine generators, gas fired pool heaters, heat pumps, automation, pool lights, and safety covers
  • Modifying, repairing, and installing electrical, plumbing, hydraulic, networking, propane, and natural gas lines
  • Working with and around dangerous chemicals in accordance with their respective MSDS
  • Upselling resulting in upwards of $1,000,000.00 in revenue consistently year after year
  • Aggregating sales leads
  • Maintaining truck stock
  • Responsible for company vehicle, gas card, and credit card
  • Training apprentices
  • Assisting fellow service technicians and locations

Service Technician

Payne Pools and Spas
Culpeper, VA
03.2012 - 01.2017
  • Residential swimming pool openings, closings, and weekly maintenance
  • Running diagnostics and repair on residential and commercial swimming pool equipment
  • Working with and around potentially hazardous chemicals in accordance with their respective MSDS
  • Maintaining truck stock inventory
  • Time management

Education

High School Diploma -

Culpeper County High School
Culpeper, VA
05-2011

Skills

  • Professionalism
  • Networking
  • High attention to detail
  • Installation, diagnostics, and repair
  • Preventive Maintenance
  • Customer service
  • Sales
  • Carpentry, plumbing, electrical, mechanics
  • Logistics
  • Management
  • Data entry

Timeline

Service Technician

Freedom Pools
03.2025 - 12.2025

Service Technician

Clean Water Pools and Spas
03.2024 - 12.2024

Service Manager

Anthony & Sylvan Pools
04.2023 - 02.2024

Service Manager

Anthony & Sylvan Pools
01.2022 - 04.2023

Renovation Specialist

Anthony & Sylvan Pools
01.2021 - 12.2021

Head Service Technician

Anthony & Sylvan Pools
02.2017 - 12.2020

Service Technician

Payne Pools and Spas
03.2012 - 01.2017

High School Diploma -

Culpeper County High School