William S. Anderson
Spokane,Washington
Summary
Accomplished military veteran with over 30 years of expertise in Military Medicine, demonstrating a strong track record of leadership and operational excellence. Skilled in data analysis and process optimization, consistently implementing efficiencies that enhance healthcare delivery. Successfully directed and supported a team of over 15 paraprofessionals, ensuring effective execution of critical healthcare missions. Committed to leveraging extensive experience to drive impactful results in future endeavors.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Best Crowd Management
Spokane, WA
01.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction and ensure a positive experience.
- Resolved guest inquiries and concerns efficiently, fostering a welcoming atmosphere at events.
- Coordinated communication between guests and event staff to streamline operations and improve service delivery.
- Managed crowd control strategies to maintain safety and order during large-scale events.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Event Staff and Security Specialist
Contemporary Services Corporation, CSC
Spokane, WA
03.2022 - 12.2024
- Providing queue line management, crowd flow control, event egress organization, and other crowd management services.
- Assists guests locate their suites/seats, resolve ticket issues, and directs guests in the event of emergencies while maintaining a calm manner.
- Guest security screening, venue roamer security, and other front of house and back of house security.
- Ensure guests have a valid ticket for the event, performed reconciliation at the end of event to verify attendance.
Section Leader
Spokane Chiefs Hockey Club
Spokane, WA
09.2021 - 03.2022
- Providing the Spokane Community with affordable family entertainment by creating a safe, fun, and exciting atmosphere while exceeding guest expectations.
- Assisted guests in finding assigned seating and answer all questions.
- Ensure a safe environment by maintaining clear aisles for quick access to both guests and staff.
- Provided special assistance to guests with needs such as individuals with wheelchairs or other disabilities.
Education
Licensed Practical Nurse -
California01.2004
Associates of Applied Sciences - Health Care
Community Colleges of The Air Force
01.1986
Associate of Science -
School Of Health Care Sciences, Medical Services
Sheppard AFB, TX01.1984
Skills
- Strategic Planning
- Development and training
- Organizational Proficiency
- Risk Management
- Event information management
- Customer Service
- Social Perceptiveness
- Procedural experience
- Active Listener
- Complex Problem Solving
- Detail-oriented
- Multitasking Abilities
Timeline
Guest Service Representative
Best Crowd Management
01.2025 - Current
Event Staff and Security Specialist
Contemporary Services Corporation, CSC
03.2022 - 12.2024
Section Leader
Spokane Chiefs Hockey Club
09.2021 - 03.2022
Licensed Practical Nurse -
Associates of Applied Sciences - Health Care
Community Colleges of The Air Force
Associate of Science -
School Of Health Care Sciences, Medical Services
QUALIFICATIONS:
- Basic Life Support
- Train the Trainer Course