Kayla Fink
Pittsburgh,PA
Summary
Played softball all my life involving in all 4 years in highschool along with city league and a private team as well. Made it on the city team that is represented by the Pittsburgh Pirates as well, even had the opportunity many times to play at PNC park. I than later played in college at Pennstate beaver.
Dynamic professional with a proven track record at Walt Disney World Parks and Resorts, excelling in customer service and strategic planning. Expert in fostering guest loyalty and team cohesion, demonstrated through innovative problem-solving and motivational techniques. Skilled in computer applications and verbal communication, achieving high satisfaction rates and operational excellence.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Walt Disney World Parks and Resorts
06.2022 - 09.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Babysitter
Home Daycare
03.2017 - 04.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Sales Associate
Kohl’s
02.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Coaching Assistant
Brookline
05.2018 - 10.2019
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Promoted good sportsmanship with competing teams on- and off-field.
- Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
- Developed and implemented training drills to improve team cohesiveness and performance.
Education
Master Of Criminal Justice - Criminal Justice
Southern New Hampshire University
Hooksett, NHPittsburgh Brashear High School
Pittsburgh, PAPenn State Beaver
Pitcairn, PASkills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Swimming Coaching
- Skill Development
- Motivational Techniques
- Team Bonding
- Personal discipline
- Verbal and written communication
- Safety understanding
- Team motivation
- Strategic Planning
Timeline
Guest Service Representative
Walt Disney World Parks and Resorts
06.2022 - 09.2024
Sales Associate
Kohl’s
02.2020 - 02.2021
Coaching Assistant
Brookline
05.2018 - 10.2019
Babysitter
Home Daycare
03.2017 - 04.2022
Master Of Criminal Justice - Criminal Justice
Southern New Hampshire University
Pittsburgh Brashear High School
Penn State Beaver
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