William Augenstein
Summary
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
49ersfit
07.2024 - 06.2025
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Education
Associate of Arts - Rhetoric And Media Studies
Lewis And Clark
Portland, OR06-2027
High School Diploma -
Branham High School
San Jose, CA06-2023
No Degree - Business Management
San Jose City College
San Jose, CA06-2025
Skills
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
- Credit card handling
- Cash handling
- Customer service
Timeline
Front Desk Associate
49ersfit
07.2024 - 06.2025
Associate of Arts - Rhetoric And Media Studies
Lewis And Clark
High School Diploma -
Branham High School
No Degree - Business Management
San Jose City College
2023 Cali-Hi Sports Offensive Player of the Year
This award shows that I am an exceptional athlete (Football) and a proven leader on the field, earning the prestigious title of 2023 Cali-Hi Sport Offensive Player of the Year. Known for dynamic skills and game-changing abilities, I have consistently demonstrated an outstanding work ethic, strategic thinking, and unparalleled dedication to my craft.
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