William Barnes
Rochester,NY
Summary
Accomplished GM with a proven track record at Five Guys Burger And Fries, enhancing customer satisfaction and team morale through innovative service strategies and effective communication. Expert in operations management and organizational development, achieving significant cost reductions and sales targets. Skilled in fostering professional environments and driving continuous improvement.
Overview
11
11
years of professional experience
Work History
GM
Five Guys Burger And Fries
07.2022 - Current
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
GM
Dunkin' Donuts
09.2015 - 07.2022
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
Dept Manager
Home Depot
02.2014 - 07.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate of Arts - Business
RBI
Rochester NY02-2005
Skills
- Operations management
- Organizational development
- Marketing expertise
- Staff training and development
Timeline
GM
Five Guys Burger And Fries
07.2022 - Current
GM
Dunkin' Donuts
09.2015 - 07.2022
Dept Manager
Home Depot
02.2014 - 07.2015
Associate of Arts - Business
RBI
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