WILLIAM BENEDICT
WINNER
Summary
Dynamic Service Manager with expertise in service operations, customer relationship management, and process improvement. Proven track record in enhancing customer satisfaction and training staff to deliver exceptional service.
Overview
36
36
years of professional experience
Work History
Service Manager
Frontier Motors Automotive Group
Winner
10.2021 - Current
- Managed daily operations of service department to ensure smooth workflow.
- Coordinated service schedules for technicians to optimize efficiency.
- Trained new staff on customer service protocols and automotive procedures.
- Oversaw customer interactions to resolve issues and enhance satisfaction.
- Collaborated with sales team to ensure seamless customer transitions between departments.
- Maintained compliance with safety standards and industry regulations in service operations.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Certified Energy Specialist
CHS
07.2010 - 10.2021
- Analyzed energy consumption data to identify efficiency opportunities.
- Recommended technologies to optimize energy performance and reduce costs.
- Coordinated training sessions on energy-efficient systems and tools.
- Performed site visits at customer locations to assess their current energy use patterns and needs.
Internet Sales Manager
Frontier Motors Automotive Group
Winner
01.2007 - 01.2010
- Managed online sales strategies to increase customer engagement and conversion rates.
- Coordinated digital marketing campaigns across multiple platforms to enhance brand visibility.
- Utilized CRM software to track customer interactions and improve follow-up processes.
- Developed promotional content for the website to attract potential buyers effectively.
Sales Manager
Frontier Motors Automotive Group
Winner
01.2000 - 01.2007
- Led sales team in achieving monthly targets through strategic planning.
- Developed training programs for new sales staff to enhance performance.
- Analyzed market trends to adjust sales strategies effectively.
- Managed inventory levels to ensure optimal product availability for customers.
- Conducted regular performance reviews to identify staff development needs.
- Implemented CRM systems for tracking customer interactions and sales progress.
Assistant Manager
Bob's Amoco
Winner
01.1990 - 01.2000
- Assisted in managing daily operations and team activities at Bob's Amoco.
- Trained new staff on customer service protocols and operational procedures.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Associate of Arts -
University of Phoenix
Phoenix, AZ01-2015
Management Skills Worshop -
Joe Verde
Sioux Falls, SD03-2008
Skills
- Service operations
- Customer relationship management
- Technical training
- Process improvement
- Time management
- Employee coaching
- Inventory management
- Business development
- Regulations compliance
- Staff management
Timeline
Service Manager
Frontier Motors Automotive Group
10.2021 - Current
Certified Energy Specialist
CHS
07.2010 - 10.2021
Internet Sales Manager
Frontier Motors Automotive Group
01.2007 - 01.2010
Sales Manager
Frontier Motors Automotive Group
01.2000 - 01.2007
Assistant Manager
Bob's Amoco
01.1990 - 01.2000
Associate of Arts -
University of Phoenix
Management Skills Worshop -
Joe Verde