Dynamic gaming professional with extensive experience at Trump Plaza Casino, excelling in money handling and customer service. Proven track record in enhancing guest satisfaction and training new dealers. Recognized for quick decision-making and fostering a collaborative team environment, ensuring compliance and operational excellence in high-pressure settings.
Work History
Dual Rate Table Games Dealer
1 Year
Live Casino | 05.2024 - 05.2025
Table Games Floor Supervisor
13 Years 8 Months
Rivers/Sugarhouse Casino | 09.2010 - 05.2024
Dual Role Dealer/Supervisor
26 Years 2 Months
Trump Plaza Casino | 07.1984 - 09.2010
Supervised daily operations of gaming tables, ensuring compliance with state regulations.
Trained and mentored new dealers on game procedures and customer service excellence.
Conducted performance evaluations for dealer staff, identifying areas for improvement.
Developed and implemented strategies to enhance guest experience and satisfaction levels.
Dealer, Craps & Roulette
3 Years 1 Month
Claridge Casino | 06.1981 - 07.1984
Facilitated engaging gaming experiences for patrons, ensuring high levels of customer satisfaction.
Maintained compliance with gaming regulations and internal policies to uphold operational integrity.
Monitored game performance and adjusted dealer strategies to enhance player engagement and retention.
Collaborated with team members to optimize workflow efficiency and improve overall service quality.
Education
High School Diploma
Washington Twp HS | Sewell, NJ | 09-1976
Skills
Money handling expertise
Quick decision making
Team player attitude
Exceptional customer service
Certification
Licensed [Job Title] - [Timeframe] Currently hold a valid PGCB gaming license. G-2