William Breckinridge
Louisville,KY
Summary
Dynamic Front of House Manager with a proven track record at RecBar, excelling in guest relations and conflict resolution. Expert in staff management and operational efficiency, I successfully implemented scheduling systems that enhanced service quality and customer satisfaction. Committed to fostering teamwork and maintaining high standards in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front of House Manager
RecBar
Louisville,KY
01.2022 - Current
- Supervised daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Coordinated communication between kitchen and front-of-house teams to enhance workflow efficiency.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Musician
Self-employed
Louisville, KY
01.2013 - Current
- Composed and arranged original music across diverse genres, enhancing creative expression.
- Collaborated with fellow musicians to produce high-quality recordings and live performances.
- Developed and maintained a personal brand through social media engagement and audience outreach.
- Coordinated logistics for live events, including venue selection and equipment setup.
- Utilized digital audio workstations for recording, mixing, and mastering tracks efficiently.
- Cultivated relationships with local venues for regular performance opportunities, increasing visibility in the community.
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including bass, piano and drums.
Cook
RecBar
Louisville, KY
11.2019 - 12.2021
- Managed inventory levels, ensuring efficient use of ingredients and minimizing waste.
- Collaborated with kitchen staff to optimize workflow during peak service times.
- Trained new cooks on proper cooking techniques and kitchen equipment usage.
- Developed seasonal recipes, enhancing menu offerings based on customer feedback.
- Implemented quality control measures to maintain consistency in food presentation and taste.
- Streamlined kitchen processes, improving efficiency in meal preparation and service delivery.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Front of House Manager
Mac's Dough House
Louisville,KY
08.2017 - 10.2019
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Shipping and Receiving Supervisor
Geek Squad City
Brooks, KY
02.2015 - 07.2017
- Monitored inventory accuracy through regular audits, contributing to overall supply chain effectiveness.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
- Supervised daily shipping and receiving operations, ensuring compliance with company policies and safety standards.
Education
Bachelor of Arts - Music Business
Eastern Kentucky University
Richmond, Kentucky, KY06-2013
High School Diploma -
Louisville Male High School
Louisville,KY06-2009
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Restaurant operations
- Health and safety regulations
- Employee scheduling
- Staff supervision
- Promotional events
- Task delegation
- Order accuracy
- Time management
- Decision-making
Timeline
Front of House Manager
RecBar
01.2022 - Current
Cook
RecBar
11.2019 - 12.2021
Front of House Manager
Mac's Dough House
08.2017 - 10.2019
Shipping and Receiving Supervisor
Geek Squad City
02.2015 - 07.2017
Musician
Self-employed
01.2013 - Current
Bachelor of Arts - Music Business
Eastern Kentucky University
High School Diploma -
Louisville Male High School