WILLIAM BROCKMON
Grand Blanc,MI
Summary
I'm a highly driven worker. I have great customer relationships skills. I'm quick learner with a drive to always be learning new or more effective ways of accomplishing goals. My biggest strengths are being able to connect with people.
Overview
8
8
years of professional experience
Work History
Retail Sales representative
Prime wireless - AT&T Authorized Retailer
04.2021 - Current
- Offer solutions to customers to help their wireless needs
- Build strong customer relationships and maintain customer relationships to build a consistent flow of business through the use of Salesforce
- Manage wireless accounts and handle customer escalations when required
- Knowledgeable about all products with a great sales history
Applied behavioral analysis Therapist
Helping Hands Autism Services
01.2020 - 01.2021
- Provided Applied Behavioral Analysis Therapy to clients in their homes
- Worked with clients to develop social and educational skills
- Built relationships with clients and their family to help provide better Applied Behavioral Analysis services.
- Submitted detailed documents to health insurance companies about what was accomplished each session.
Volunteer Research Assistant
Burt Lab (Michigan State University)
East Lansing, MI
09.2018 - 05.2020
- Completed data entry of self-report forms into a database
- Consented participants to the Digital Behavior Study by explaining what their participation in the study would entail and answering questions
- Analyzed tweets from data collected and rated them using a standardized scale.
- Established a certain criterion for coding aggression in tweets to minimize human bias and error level between the multiple assistants coding tweets
Line Cook
Little Joe's Tavern
01.2016 - 01.2018
- Lead kitchen during rush
- Prepared and short order cooked food for customers
- Stocked inventory
Education
Bachelor's of Art in Psychology -
Michigan State University
05.2020
Skills
- Customer Engagement
- Purchase Recommendations
- Product Sales
- Product Promotions
Accomplishments
- Dean’s List, Michigan State University - Spring 2019
- Dean’s List, Mott Community College - Spring 2017
- Completed the Culinary Program, Genesee Intermediate School District - Spring 2015
References
- Evelyn Gehring, (810) 938-7622
- Gavin Anderson, (810) 516-6259
Timeline
Retail Sales representative
Prime wireless - AT&T Authorized Retailer
04.2021 - Current
Applied behavioral analysis Therapist
Helping Hands Autism Services
01.2020 - 01.2021
Volunteer Research Assistant
Burt Lab (Michigan State University)
09.2018 - 05.2020
Line Cook
Little Joe's Tavern
01.2016 - 01.2018
Bachelor's of Art in Psychology -
Michigan State University