William Brown
Overview
13
13
years of professional experience
Work History
General Manager
McDonald's
Jacksonville, FL
09.2021 - 04.2022
- Managed employee reviews, training, schedules to meet the business needs.
- Developed and maintained relationships with customers though table touches.
- Maximized efficiency by coaching and mentoring personnel on management principles, brand practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Department Manager
McDonald's
Fernandina Beach, FL
03.2016 - 09.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Shift Manager
McDonald's
Covington, GA
04.2008 - 05.2015
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Associate of Science - Logistics Management
Piedmont College
Demorest, GA03.2008
Timeline
General Manager
McDonald's
09.2021 - 04.2022
Department Manager
McDonald's
03.2016 - 09.2021
Shift Manager
McDonald's
04.2008 - 05.2015
Associate of Science - Logistics Management
Piedmont College