Overview

Work History

Education

Timeline

William Brown

Overview

13

13

years of professional experience

Work History

General Manager

McDonald's

Jacksonville, FL

09.2021 - 04.2022

Managed employee reviews, training, schedules to meet the business needs.
Developed and maintained relationships with customers though table touches.
Maximized efficiency by coaching and mentoring personnel on management principles, brand practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Reduced corporate risk by managing shrink processes and controlling inventory levels.

Department Manager

McDonald's

Fernandina Beach, FL

03.2016 - 09.2021

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Shift Manager

McDonald's

Covington, GA

04.2008 - 05.2015

Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.

Education

Associate of Science - Logistics Management

Piedmont College

Demorest, GA

03.2008

Timeline

General Manager

McDonald's

09.2021 - 04.2022

Department Manager

McDonald's

03.2016 - 09.2021

Shift Manager

McDonald's

04.2008 - 05.2015

Associate of Science - Logistics Management

Piedmont College