William Brownell
Pensacola,FL
Summary
Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Server
Flounder's Chowder House
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POSitouch system to place orders and manage bills.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Construction Worker
Top Build Inc./Coastal Insulation
Pensacola, FL
03.2019 - 11.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Operated power equipment to move materials and promote job efficiency.
- Installed garage doors, drywall, insulation, windows, doors, flooring and other interior finishes.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more experienced professionals to grow understanding of principles and construction standards.
Bartender
The Front Porch
09.2017 - 01.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Security/ Doorman
The Front Porch
02.2016 - 09.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting access.
Server
Carabba's
01.2014 - 01.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Broadcaster
Panhandle Sports Broadcasting
01.2012 - 01.2014
- Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
- Conducted extensive research on sports topics to generate meaningful content, articles and scripts.
- Produced stories for broadcasting across TV, radio and digital platforms.
Education
Associate of Arts - General Studies
The University of West Florida
Pensacola, FL 08.2009 - 12.2011
Skills
- Sales Expertise
- Suggestive Selling
- Safe Food Handling
- Alcohol Knowledge
Timeline
Server
Flounder's Chowder House
01.2022 - Current
Construction Worker
Top Build Inc./Coastal Insulation
03.2019 - 11.2021
Bartender
The Front Porch
09.2017 - 01.2019
Security/ Doorman
The Front Porch
02.2016 - 09.2017
Server
Carabba's
01.2014 - 01.2016
Broadcaster
Panhandle Sports Broadcasting
01.2012 - 01.2014
Associate of Arts - General Studies
The University of West Florida
08.2009 - 12.2011
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