William Coker
Mansfield,TX
Summary
Dedicated Shift Lead known for strong leadership and safety compliance. Enhanced operational performance through effective team training and conflict resolution. Determined and willing to learn new skills when presented with the opportunity.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Shift Lead
HEB
Huntsville, Texas
08.2024 - Current
- Supervised store operations during shifts to ensure efficient workflow.
- Trained new team members on customer service standards and store policies.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Conducted regular inspections of store cleanliness and safety compliance.
- Provided feedback to improve team performance and operational efficiency.
- Completed opening and closing duties to facilitate business operations.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Ranch Hand
Country Critters Farm
Alvarado, Texas
08.2022 - 07.2024
- Assisted with daily feeding and care of livestock on the farm.
- Participated in community outreach events to promote farm activities and education.
- Repaired broken fencing or other structures on the property.
- Worked with owner to determine ranch needs.
- Assisted in the daily care of livestock, including feeding and watering animals.
- Performed general ranch maintenance such as cleaning stalls, barns, and other areas.
- Monitored animal health and reported concerns to farm management.
Merchandiser/Shelf Stocker
Sam's Club
Mansfield, Texas
05.2023 - 01.2024
- Organized product displays to enhance customer engagement and visibility.
- Engaged with customers to provide product information and recommendations.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Assisted customers with locating desired items within store locations.
- Provided training and support for new staff members in regards to merchandising operations.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, Texas, TX05-2026
Skills
- Conflict resolution
- Customer service
- Team leadership
- Employee training
- Safety compliance
- Effective communication
- Agriculture operations
- Agriculture management
- Hand tools
- Livestock care
Certification
Hunter's Education Certificate
Affiliations
State Park Police Ride Along at Huntsville, Cedar Hill, and Fort Boggy State Park
Timeline
Shift Lead
HEB
08.2024 - Current
Merchandiser/Shelf Stocker
Sam's Club
05.2023 - 01.2024
Ranch Hand
Country Critters Farm
08.2022 - 07.2024
Bachelor of Science - Criminal Justice
Sam Houston State University