William Crenshaw
Davenport,IA
Summary
Dynamic Team Lead at Chick-fil-A with a proven track record in coaching and mentoring, enhancing customer satisfaction through effective conflict resolution and performance improvement. Successfully implemented process improvements that streamlined operations, fostering teamwork and collaboration while developing training materials that elevated service excellence. Committed to driving results and maximizing business success.
Offering key skills in leadership and problem-solving, eager to learn and grow in team-oriented environment. Brings solid foundation in project management principles and effective communication techniques. Ready to use and develop skills in resource allocation and team coordination in Desired Position role.
Overview
2
2
years of professional experience
Work History
Team Lead
Chuck-fil-A
NorthPark Mall Davenport Ia
02.2024 - 11.2025
- Supervised team members to ensure adherence to operational standards and service quality.
- Coordinated staff schedules to optimize coverage during peak hours and enhance productivity.
- Trained new employees on customer service protocols and food safety regulations.
- Implemented process improvements that streamlined order fulfillment and reduced wait times.
- Developed training materials for ongoing employee development focused on service excellence and efficiency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Central
Davenport IaSkills
- Coaching and mentoring
- Customer focus
- Conflict resolution
- Performance improvement
- Relationship building
- Teamwork and collaboration
- Team supervision
- Flexible schedule
- Evaluating employee work
- Multitasking Abilities
Timeline
Team Lead
Chuck-fil-A
02.2024 - 11.2025
High School Diploma -
Central