William Curtis
Wingstop
Rockford,MI
11
years of professional experience
4
years of post-secondary education
Results-oriented General Manager with over eight years of experience in operations management and staff development. Skilled in inventory control, customer satisfaction, and ensuring compliance with health standards, driving efficiency, and fostering a positive work environment.
Work History
Assistant General Manager
1 Year 11 Months- Assisted in managing daily operations and ensuring compliance with company policies.
- Coordinated staff schedules to maintain optimal team performance during peak hours.
- Supported inventory management processes, including ordering and stock control.
- Implemented training programs for new employees to enhance service quality.
- Ensured adherence to health and safety standards across all operational areas.
- Handled cash accurately and prepared deposits.
General Manager
8 Years 6 Months- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Fostered a positive work environment through effective communication and team-building activities.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma
82nd Airborne
Skills
Staff management
Inventory control
Operations management
Staff development
Employee relations
Food safety and sanitation
Team leadership strength
Customer service
Effective leader
Timeline
Assistant General Manager
Wingstop
08.2024 - 07.2026Read More
General Manager
Marcos's Pizza
01.2016 - 07.2024Read More
U.S. Army
82nd Airborne
03.1987 - 02.1991Read More
Lake Mary
High School Diploma
Read More