- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Web Development and Design
- Coding and Programming
- Developing software, websites, and apps in various programming languages
- Environmental Conservation Projects
William Daly
West Hartford,CT
Summary
Dynamic Training Specialist with a proven track record at the Army National Guard, enhancing employee performance and operational efficiency. Expert in developing e-learning platforms and training programs, with a knack for fostering individual growth through effective coaching. Achieved significant improvements in training effectiveness, demonstrating exceptional program development expertise and leadership skills.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Training Specialist
Army National Guard
08.2007 - 11.2010
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
Operations Sergeant
Army National Guard Ct
06.2005 - 08.2007
- Coordinated logistics operations to ensure timely delivery of products while minimizing transportation costs and delays.
- Promoted a culture of continuous improvement, fostering an environment where employees were encouraged to seek innovative solutions to operational challenges.
- Reduced operational costs with thorough budget analysis and resource allocation optimization.
- Led strategic planning initiatives to align organizational goals with industry trends and market demands.
Supply Sergeant
Army National Gaurd
09.2005 - 06.2006
- Participated in cross-functional teams addressing broader organizational issues related to resource allocation or project prioritization.
- Handled emergency situations effectively, securing vital resources during unexpected shortages or crises without compromising operational continuity.
- Evaluated supplier performance periodically, ensuring adherence to quality standards and delivery timelines.
- Monitored market trends and adjusted procurement strategies accordingly, maintaining a competitive edge in acquiring resources.
Administrative Assistant
Army National Gaurd
09.2000 - 09.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Arts - General Studies
Manchester Community
Manchester, CTAssociate of Science - Computer And Information Sciences
Northwestern Connecticut Community College
Winsted, CTCulinary Arts - Culinary Arts
Lincoln Tech
Hartford, CT09-2015
Skills
- Learning management systems
- E-learning platforms
- Training program development
- Program Development Expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Affiliations
- Department of Veteran Affairs
- Connecticut State Police Department
Certification
- Certified Performance Technologist (CPT) - International Society for Performance Improvement.
- Master Trainer Certification – Langevin Learning Services.
Interests
Timeline
Training Specialist
Army National Guard
08.2007 - 11.2010
Supply Sergeant
Army National Gaurd
09.2005 - 06.2006
Operations Sergeant
Army National Guard Ct
06.2005 - 08.2007
Administrative Assistant
Army National Gaurd
09.2000 - 09.2005
Associate of Arts - General Studies
Manchester Community
Associate of Science - Computer And Information Sciences
Northwestern Connecticut Community College
Culinary Arts - Culinary Arts
Lincoln Tech
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