WILLIAM DAVIDSON
Lafayette,LA
Summary
Results-driven project manager with extensive experience in overseeing business operations and managing technical teams. As a former business owner, I possess a deep understanding of running multiple projects simultaneously, prioritizing tasks effectively, and ensuring optimal resource allocation. Demonstrated expertise in scheduling, resource management, and using advanced project management tools to enhance efficiency. Proven track record of improving operational processes and maximizing team performance. Adept at working remotely and managing projects using Gantt chart methodologies, with a keen ability to adapt to dynamic environments and deliver results. My expertise lies in managing multiple projects and stakeholders, negotiating contracts, and delivering exceptional results on time and within budget. I am skilled in budget management and vendor negotiation, and I utilize project management systems and software to track and manage all details. I have a strong ability of understanding project needs from start to finish and creating customized project plans that exceed expectations while excelling at building and maintaining relationships with clients, vendors, and team members. My ability to understand the needs of the project and develop customized plans that exceed customer expectations has contributed to my success in the industry. I have strong relationships with vendors and a reputation for being detail-oriented, organized, and efficient. I am confident in my ability to maximize revenue and exceed project goals. Pragmatically, I am determined to build market presence in the next company I join by contributing broad technical knowledge, coupled with focused project management and business management experience. Additionally, I am committed to continuous learning and professional development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Technician
Crane Payment Innovations
2024.10 - Current
- Key functions of my role include servicing, upgrading, and performing preventative maintenance on various types of company equipment at client sites throughout southeast Louisiana. Equipment includes but is not limited to coin and currency machines, ATM’s, and software and specialized office products. I address customer service requests within contracted response times meeting or exceeding client expectations and needs.
Senior Technician
Burroughs
2021.11 - 2024.10
- Installed, maintained, and serviced multi-vendor equipment at customer locations, ensuring timely response to service calls within established SLAs. Performed diagnostics and testing of ATMs, and collaborated with senior technicians for complex issues. Delivered high-quality service using the Burroughs Process (PAIR-CPR), advised customers on preventative maintenance, and ensured customer satisfaction. Managed parts inventory accurately, secured service keys, and operated in various environments, traveling to customer sites as needed. Integral trainer and mentor to new technicians.
Technician Manager
CEC Entertainment
2021.02 - 2021.10
- Oversaw and maintained the latest video and skill games, arcade games, register and IT systems, and ticket dispensers. Managed electrical and mechanical aspects of the game room, performing daily preventative maintenance and repairs. Troubleshooted and repaired defective electronic components, operated and maintained stage show equipment, and managed inventory of electronic equipment and mechanical parts. Maintained a budget and ensured a safety-focused attitude at all times, handling job stress and interacting effectively with guests and team members. The role involved working in an environment with flashing lights, moving mechanical parts, and loud noise.
Service Technician
Burroughs
2018.08 - 2021.02
- Installed, maintained, and serviced multi-vendor equipment, including banking and cash automation devices, at customer locations within established SLAs. Diagnosed and resolved product performance issues, ensured customer satisfaction through effective communication and follow-through, and maintained tools and parts inventory securely and accurately.
Owner
French Quarter Daiquiris
2009.01 - 2018.08
- As a dedicated owner of multiple locations, I excelled in operational oversight, staff management, and strategic marketing to drive business success. I utilized my strong skills in team leadership, hiring, training, and scheduling to optimize operational efficiency. My proficiency in inventory management and cost control strategies ensured financial health and profitability. I effectively executed marketing campaigns focused on developing revenue generating initiatives to attract and retain a loyal customer base. Furthermore, I excelled in vendor relationship management, contract negotiation, and regulatory compliance, ensuring smooth business operations and adherence to industry standards.
General Manager
French Quarter Daiquiris
2004.07 - 2008.12
- I proactively oversaw all aspects of daily operations for a two-corporation, three-location local daiquiri business to ensure a seamless and customer-focused environment. I managed and mentored a team of staff, cultivating a culture of exceptional service and operational efficiency. My responsibilities encompassed meticulous inventory management, including ordering and maintaining stock levels to optimize cost-effectiveness and meet customer demand. I developed and executed strategic business plans to drive revenue growth and profitability, leveraging insights from financial analysis and market trends. Additionally, I prioritized compliance with health, safety, and regulatory standards, ensuring a safe and compliant establishment. My commitment to excellence extended to creating a positive work environment that enhanced team morale and customer satisfaction, contributing to the bar's overall success.
Store Manager
French Quarter Daiquiris
1999.05 - 2004.07
- As a manager, I led a team of bar staff by example, actively participating in drink mixing and table service as needed to ensure excellent customer service. Maintaining optimal front-of-house staffing, particularly during peak times, was crucial to efficient operations. Meeting sales and profitability targets was a key focus, which was achieved through effective planning and execution of promotional strategies. Creating a warm and inviting environment for customers was a priority, with consistent emphasis on serving high-quality beverages and promptly addressing customer feedback and concerns. I cultivated a supportive work environment, encouraged staff career development while also overseeing beverage inventory to maintain adequate stock levels. Additionally, I prioritized cleanliness and compliance with health regulations, minimizing operational risks and ensuring a safe environment for both customers and staff.
- - Additional experience history available upon request. -
Education
Bachelor of Arts - General - History, Sociology and Classical Studies
Louisiana State University
01.2004
Skills
- Budget allocation and tracking, communication (targeted and strategic), contract negotiation, cross collaboration, data analysis, financial acumen, management, marketing campaign, operations implementation, operations management, project management, research, strategic planning, sourcing partners/vendors, systems administration, team leadership, training development, utilization
- Burroughs Service Management System, Customer Relationship Management (CRM) software, Diagnostics and Troubleshooting Tools, Google Suite, Inventory Management Software, Microsoft Office, Remote Monitoring and Management Tools
- Technical support
- Inventory control
- Scheduling and coordination
- Preventive Maintenance
- Diagnostic testing
- Professional and courteous
- Client relationship management
- Problem and issue resolution
- Testing and analysis
- Client education
- Work with minimal supervision
- Project management
- Installation and repair
Certification
- Cummins Cash Counters
- Eco Atm
- Hyosung
- Just Baked Kiosk
- NCR ATMs
- NRT ATMs & bill breakers
- Revolution Retail Systems
- Quantum Sorter
- Tidel Smart Safe
- Tidel Recyclers
- Triton
Timeline
Service Technician
Crane Payment Innovations
2024.10 - Current
Senior Technician
Burroughs
2021.11 - 2024.10
Technician Manager
CEC Entertainment
2021.02 - 2021.10
Service Technician
Burroughs
2018.08 - 2021.02
Owner
French Quarter Daiquiris
2009.01 - 2018.08
General Manager
French Quarter Daiquiris
2004.07 - 2008.12
Store Manager
French Quarter Daiquiris
1999.05 - 2004.07
Bachelor of Arts - General - History, Sociology and Classical Studies
Louisiana State University