Microsoft Office Suite
William Davis
Athens
Summary
Dynamic Business Analyst with a proven track record at Velocity Benefits, excelling in data analysis and team collaboration. Spearheaded process improvements and enhanced operational efficiency, while effectively managing customer relations. Proficient in Microsoft Office Suite, delivering impactful solutions that streamlined online enrollment, and reconciliation processes.
Overview
14
14
years of professional experience
Work History
Business Analyst
Velocity Benefits (Formerly EmpowHR)
09.2011 - 11.2025
- Analyzed business processes to identify areas for improvement and operational efficiency.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Developed detailed documentation including business requirements, use cases, and process flows.
- Set up organizations and benefits packages for online enrollment.
- Tested setups for organizational information, benefit rates, eligibility rules, effective dates, waiting periods, etc.
- Lead sales demos for potential customers.
- Built and maintained company website.
- Designed and distributed digital flyers.
- Managed reconciliation between benefit carriers and internal records.
- Managed reconciliation between Employee Navigator and internal records.
- Managed customer relations and customer support.
- Managed automated text messaging and notifications.
- Managed automated emailing for enrollment notifications.
Education
Bachelor of Science - Logistics And Supply Chain Management
Auburn University
Auburn, Alabama, ALSkills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- System Training
- Website Design
- Customer Support
Software
Fusion Enrollment Platform
Employee Navigator
Hub Spot
Word Press
Gitlab
Timeline
Business Analyst
Velocity Benefits (Formerly EmpowHR)
09.2011 - 11.2025
Bachelor of Science - Logistics And Supply Chain Management
Auburn University