William Deck
Western Hills Country Club
Cincinnati,OH
12
years of professional experience
Outside Services Manager / Assistant Golf Professional leading daily outside services, golf cart fleet management, and golf shop operations that keep member play running smoothly. Trains and schedules staff, manages tee time and point-of-sale systems, and supports merchandise buying, inventory control, and vendor coordination. Assists with junior golf programming and tournament setup, scoring, and registration to deliver a polished member and guest experience.
Work History
Outside Services Manager / Assistant Golf Professional
1 Year 6 Months- Oversee 18-20 daily outside services tasks, including cart staging, range readiness, and bag storage.
- Manage manager-on-duty coverage for golf shop operations, supporting members and keeping tee times moving smoothly.
- Operate point-of-sale and tee sheet systems accurately while assisting members with daily golf shop needs.
- Handle merchandise selection, purchasing, receiving, pricing, and inventory control to align stock with member preferences.
- Maintain merchandise displays and rotate seasonal products to keep the shop organized and inviting.
- Support vendor relationships, junior golf programming, instruction, and tournament coordination from registration through scoring.
Assistant Golf Professional / Outside Services Supervisor
1 Year 6 Months- Supported dozens of member service interactions daily by issuing supplies, answering questions, and directing guests efficiently.
- Tracked 9 cart prep tasks weekly to support opening-day readiness and smooth outside services coverage.
- Supervised outside services staff and assigned daily duties to keep operations organized and member service attentive.
- Maintained golf cart fleet readiness through staging, cleaning, detailing, and careful handling before member use.
- Assisted with tournament operations by preparing carts, player supplies, and event materials with professional staff.
- Managed organized outside service areas, restocked supplies, and supported guests throughout their rounds.
- Collaborated with assistant professionals on daily operations, event preparation, and smooth front-line coverage.
Pro Shop Attendant
1 Year 2 Months- Organized 4-5 merchandise tasks weekly to keep the golf shop orderly, stocked, and ready for daily sales.
- Taught introductory golf lessons to interested players, building fundamentals and confidence through clear, patient instruction.
- Supported cart barn operations and coordinated with staff to meet daily course and shop needs.
- Delivered friendly, responsive service throughout each golfer's visit, helping create a smooth customer experience.
- Maintained accurate daily golf shop transactions and handled telephone inquiries with professionalism and attention to detail.
- Collaborate with golf staff to manage event schedules, communicate details to participants, and deliver an organized, enjoyable tournament experience.
Head High School/Middle School Golf Coach
5 Years 7 Months- Reinforced sportsmanship and teamwork during daily practices to support a positive team culture.
- Developed individualized improvement plans for players across varying skill levels and experience.
- Fostered enthusiasm for golf through structured practice sessions and consistent encouragement.
Education
PGA Professional Golf Management Program - Level I
Associate Degree - Welding Technologies
Skills
Golf operations
Tee sheet & POS systems
Golf cart fleet management
Golf shop operations
Member service management
Merchandising & inventory management
Vendor relations
Merchandise purchasing
Merchandise pricing
Merchandise display management
Tournament operations
Staff training & supervision
Golf instruction
Junior golf development
Event registration coordination
Golf rules interpretation
Handicap administration
Club fitting
Golf club repair
Event budgeting
Personal Information
Title: Assistant Golf Professional | PGA Associate
COMMUNITY INVOLVEMENT
Church Golf Reflection Group, Volunteer Leader, 2025-05, Led golf-focused discussions and instruction supporting fellowship and player development.
Timeline
Outside Services Manager / Assistant Golf Professional
Western Hills Country Club
2025.05 - CurrentRead More
Assistant Golf Professional / Outside Services Supervisor
Stockdale Country Club
2023.11 - 2025.05Read More
Pro Shop Attendant
Kern River Golf Course
2022.07 - 2023.09Read More
Head High School/Middle School Golf Coach
Madeira
2014.07 - 2020.02Read More
Fortis College
Associate Degree from Welding Technologies
Read More
PGA Associate
PGA Professional Golf Management Program from Level I
Read More