William Decker
Ft Lauderdale,FL
Summary
Results-driven General Manager with expertise in team leadership, customer relationship management, and inventory control. Proven ability to enhance operational efficiency and foster long-term customer loyalty.
Overview
36
36
years of professional experience
Work History
General Manager
595 Truckstop
Davie, FL
10.2024 - Current
- Oversaw daily operations to ensure smooth workflow and efficient service.
- Managed staff scheduling to optimize coverage during peak hours.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Managed all elements of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Sapp Bros Truck Stops Inc.
Harrisonville, Missouri
01.2022 - 08.2024
- Managed budget implementation, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long term success and loyalty.
- Implemented effective cost saving measures to reduce overhead expenses without compromising quality or service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Davis Oil Company
Director of Operations
Stony Creek, Virginia
08.2018 - 10.2022
- Promoted to oversee two high-volume travel center locations based on optimal performance, leadership, and service to customers and truckers.
- Maintained the director's role, as well as continuing my role as general manager of the Stony Creek location.
General Manger
Davis Oil Company
Stony Creek, Virginia
09.2006 - 10.2022
- Introduced staff training initiatives to drive increased sales distribution of 500,000 gallons in diesel and 150,000 in gas per month.
- Surpassed 1 M gallons(diesel) in 2020 via hands on personal coaching of employees and customer rapport.
- Forged strong, trusting relationships with over 75 team members.
- Identified facility maintenance requirements and tracked progress of projects to enhance locations.
- Recommend improvements during weekly meetings with owners and investors.
General Manager
Thruway Travel Centers
Waterloo, New York
08.2004 - 08.2006
- Directed the final three months of construction and the grand opening of an $18M state-of-the-art franchise.
- Engaged 150 employees, including restaurant, fuel department, and store staff support.
- Guaranteed clean and functioning indoor and outdoor facilities for customers and CDL drivers.
- Provided input and ideas to influence decision to onboard Blue Beacon Truck wash.
General Manager
All American Travel Plazas
Carlisle and Breezewood, PA
08.1990 - 07.2004
- Managed staff scheduling to optimize coverage during peak hours.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Incorporated knowledge of Trendar, Comdata, Pacific Pride, and Fuel Man systems.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
West High Shool
Denver Co06-1981
Skills
- Staff scheduling
- Customer relationship management
- Inventory control
- Employee training
- Team leadership
- Relationship building
- Problem solving
- Risk management
- Vendor partnerships
- Leadership
- Customer experiences
- Trendar/Comdata/ PDI/S2K/ Ambest
References
References available upon request.
Timeline
General Manager
595 Truckstop
10.2024 - Current
General Manager
Sapp Bros Truck Stops Inc.
01.2022 - 08.2024
Davis Oil Company
Director of Operations
08.2018 - 10.2022
General Manger
Davis Oil Company
09.2006 - 10.2022
General Manager
Thruway Travel Centers
08.2004 - 08.2006
General Manager
All American Travel Plazas
08.1990 - 07.2004
High School Diploma -
West High Shool