William DeSouza
St. George,UT
Summary
Motivated and hard working Assistant Store Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences while in the store. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Parkland Co. (Harts Gas Station)
Washington, UT
05.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Driver
Dixie Waste
Saint George, UT
10.2018 - 05.2021
- Delivered portable toilets and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Education
Continued Education - Business And Communications
Snow College
Ephraim, UTContinued Eduacation - Business Management
Dixie University
Saint George, UTHigh School Diploma -
Central Utah Academy
Central, UTSkills
- Originality and Creativity
- Attention to Detail
- Hiring and Training
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Assignment Delegation
- Work Planning and Prioritization
- Marketing and Promotions
- Strategic Merchandising
- Policy Development and Enforcement
- Department Oversight
- Inventory Control
- Retail Operations
- Focus and Follow-Through
Timeline
Assistant Store Manager
Parkland Co. (Harts Gas Station)
05.2021 - Current
Driver
Dixie Waste
10.2018 - 05.2021
Continued Education - Business And Communications
Snow College
Continued Eduacation - Business Management
Dixie University
High School Diploma -
Central Utah Academy