Jocelyn Woodard
Berwyn,IL
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Andy's Frozen Custard
Naperville, IL
10.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Shift Lead
Buffalo Wild Wings
Berwyn, IL
12.2019 - 10.2021
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Tracked receipts, employee hours and inventory movements.
Billing Administrator
Infinity Transportation
Des Plaines, IL
10.2017 - 11.2019
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
High School Diploma -
Morton West Highschool
Berwyn, IL05.2017
Skills
- Employee Motivation
- Team Leadership
- Cost Reduction
- Performance Assessment
- Originality and Creativity
- Focus and Follow-Through
Timeline
Assistant Store Manager
Andy's Frozen Custard
10.2021 - Current
Shift Lead
Buffalo Wild Wings
12.2019 - 10.2021
Billing Administrator
Infinity Transportation
10.2017 - 11.2019
High School Diploma -
Morton West Highschool