William Dickey Jr.
Huffman,Texas
Overview
7
7
years of professional experience
Work History
CSR
Teletech at Home
Huffman, TX
09.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Warehouse Supervisor
Hellmann Worldwide Logistics
Houston, TX
12.2020 - 06.2022
- Maintained and updated inventory records accurately.
- Coordinated with other departments to ensure smooth flow of materials.
- Created strategies for improving operational efficiencies in the warehouse.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Mentored and coached newly hired employees in their roles and responsibilities.
Outbound Lead
DHL Supply Chain
Houston, TX
09.2019 - 12.2020
- Developed and implemented strategies to increase lead generation and conversion rates.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
CSR
DHL Supply Chain
Baytown, TX
09.2017 - 09.2019
- Processed orders, forms, applications, and requests.
- Handled customer inquiries and complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
GED - Diploma -
San Jacinto Community College
Houston, Texas01.2014
Skills
- Adaptability
- Delegation & Communication
- Customer Service and interpersonal communication
- Detail-oriented
- Leadership training
- Problem solving and organizing
Timeline
CSR
Teletech at Home
09.2022 - Current
Warehouse Supervisor
Hellmann Worldwide Logistics
12.2020 - 06.2022
Outbound Lead
DHL Supply Chain
09.2019 - 12.2020
CSR
DHL Supply Chain
09.2017 - 09.2019
GED - Diploma -
San Jacinto Community College