William Donahue

• Developed strong rapport with campers through friendly interactions and genuine interest in their experiences.
• Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
• Increased efficiency by streamlining administrative tasks such as record-keeping and reporting protocols.
• Built and established positive relationships with patrons, team members and supervisors.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
• Engaged residents through events, small groups, and personal attention.
• Planned, coordinated, and implemented activities to address needs of participants with varying abilities.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Enhanced skillset through experience as a lifeguard.

• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Attentively monitored swimmers to identify distress.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Monitored safety of guests in and around swimming pool.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
• Promoted a positive atmosphere among patrons by consistently displaying an approachable demeanor and friendly attitude.
• Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
• Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
• Educated pool users on proper swimming techniques, contributing to a safer swimming environment.
• Reduced response time to emergencies with regular practice of first-aid and CPR procedures.
• Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
• Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.