William E. Borra
Westwood
Summary
- Accomplished professional with record of excellence in devising and implementing strategic methods of increasing productivity, efficiency and the overall performance of the business. Possess exceptional interpersonal, project and team management skills for assessing business needs to target more efficient and effective solutions that consistently exceed objectives. Areas of strength include:
Overview
19
19
years of professional experience
Work History
Dealer Development Manager
Rolls-Royce Motor Cars North America
Woodcliff Lake, New Jersey
05.2022 - Current
- Responsible for overseeing the creation, update and implementation of the Ownership Experience Bonus & Visual Identity program to ensure the entire North American dealer network maintains strong brand identity. Coordination of facility design with regional personnel and vendors regarding implementation of projects. Manage tracking of facility projects from strategic conception through completion; and ensuring milestones are adhered to and projects are completed on time and are consistent with the brand guidelines.
- Direct project management for all Rolls-Royce facilities in the NA market. Including ground up builds and renovations of new and existing sites. Oversee projects from conception of Design Intent Drawings through construction completion.
- Lead project management team for the nation, that works with the dealer teams to ensure communication with vendors and ensure construction milestones are met.
- Aligned dealer teams with corporate architects, ensuring adherence to facility architecture and corporate image design guidelines; reviewed Design Intent Drawings for compliance with brand image.
- Collaborated with Rolls-Royce Regional General Managers and Management team to identify opportunities and establish industry-leading standards for Rolls-Royce Motor Cars North America, while upholding high ethical standards and integrity.
- Engaged with the Dealer Development Team in Goodwood to discuss operational needs of the US market and specific legalities regarding Federal and State laws.
Senior Dealer Standards Specialist
BMW of North America
Woodcliff Lake, New Jersey
08.2022 - 03.2024
- Led compliance initiatives that ensured adherence to industry standards and company policies.
- Developed process improvements that streamlined workflows and enhanced operational efficiency.
- Collaborated with cross-functional teams to align projects and ensure successful execution.
Senior Technical Course Developer
BMW of North America
Woodcliff Lake, New Jersey
09.2012 - 08.2022
- Facilitated training sessions for educators, enhancing understanding of course implementation strategies.
- Coordinated with subject matter experts to ensure accuracy of course materials.
- Created course outlines and objectives aligned with educational standards, ensuring clarity and focus.
- Developed and maintained training programs that supported departmental goals and improved educator readiness.
BMW Master Technician
Prestige BMW
Ramsey, NJ
01.2007 - 09.2012
- Diagnosed complex vehicle issues using advanced diagnostic equipment and software.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Developed expertise in specialized areas such as hybrid technology and high-voltage repair, expanding the range of services offered to customers.
Education
BACHELOR OF ARTS - COMMUNICATIONS
RAMAPO COLLEGE OF NEW JERSEY
MAHWAH, NJAssociate of Science - Automotive Technology
Universal Technical Institute
Avondale, AZ06-2006
Skills
- Team Leadership and Collaboration
- Exceptional Communication Skills
- Motivation to Achieve Exceptional Results
- Passion to Constantly Expand Knowledge
- Computer proficiency
Timeline
Senior Dealer Standards Specialist
BMW of North America
08.2022 - 03.2024
Dealer Development Manager
Rolls-Royce Motor Cars North America
05.2022 - Current
Senior Technical Course Developer
BMW of North America
09.2012 - 08.2022
BMW Master Technician
Prestige BMW
01.2007 - 09.2012
BACHELOR OF ARTS - COMMUNICATIONS
RAMAPO COLLEGE OF NEW JERSEY
Associate of Science - Automotive Technology
Universal Technical Institute