William Edge
Jacksonville,US
Summary
I have won multiple awards both in Automotive sales, service and CSI. I have over 10+ years of experience as a technician and front shop customer service. C1 ASE certified.
Overview
16
16
years of professional experience
Work History
Service Advisor
Duval Ford
11.2024 - Current
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments to optimize technician schedules and improve workflow efficiency.
- Analyzed customer feedback to enhance service delivery and address concerns effectively.
- Educated clients on service options, promoting additional services for vehicle care and performance.
Service Advisor
Hanania Subaru
05.2024 - 10.2024
- Collaborated with service technicians to ensure accurate diagnostics and timely repairs.
- Maintained detailed records of customer interactions and service history for future reference.
- Implemented follow-up communications to ensure customer satisfaction post-service visits.
- Streamlined administrative processes, reducing wait times for customers in the service department.
Store Manager
Mavis Tire
05.2022 - 05.2024
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service standards.
- Implemented inventory management processes to enhance stock accuracy and reduce discrepancies.
- Analyzed sales data to identify trends, adjusting strategies to optimize store performance.
Store Manger
Arlington Tire And Service Center
02.2016 - 05.2022
- Supervised daily operations, ensuring optimal workflow and customer satisfaction.
- Trained and developed team members to enhance service quality and performance.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Service Technician
Pep Boys Auto Parts & Service
04.2010 - 01.2016
- Diagnosed and repaired automotive issues using advanced diagnostic tools and equipment.
- Maintained accurate records of service and parts inventory for efficient workflow.
- Trained junior technicians on best practices for vehicle maintenance and repair processes.
- Implemented quality control measures to ensure high standards of service delivery.
Education
Associate of Science - Religion
Liberty University
Lynchburg, VA05.2009
High School Diploma -
University Christian School
Jacksonville, FL05.2006
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Duval Ford
11.2024 - Current
Service Advisor
Hanania Subaru
05.2024 - 10.2024
Store Manager
Mavis Tire
05.2022 - 05.2024
Store Manger
Arlington Tire And Service Center
02.2016 - 05.2022
Service Technician
Pep Boys Auto Parts & Service
04.2010 - 01.2016
Associate of Science - Religion
Liberty University
High School Diploma -
University Christian School