William Edwards
Conyers,GA
Summary
Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.
Overview
21
21
years of professional experience
Work History
Ride Shear Driver
Uber And Lyft
01.2020 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased ride acceptance rates to ensure consistent service availability.
- Demonstrated exceptional problem-solving skills during unexpected delays or issues.
School Age Teacher
KinderCare Learning Centers
09.2015 - 05.2020
- Adapted lesson plans and instructional materials to accommodate diverse learner needs and interests.
- Increased parent involvement in their children''s education by maintaining open lines of communication and encouraging participation in school events.
- Mentored new teachers to support their transition into the profession, sharing expertise and resources for success.
- Fostered a culture of respect and inclusivity by modeling appropriate behavior expectations and addressing instances of misconduct promptly and effectively.
PROGRAM DIRECTOR, PS 32/MS 442 AFTER SCHOOL
Good Shepherd Services
01.2009 - 01.2014
- Maintained a program of 200 participants. Implemented school-based youth development programming, which included counseling, weekly supervision, service learning, mediation, and a summer programming.
- Oversaw program hiring, training, and supervision. Including the support of five full time staff, twenty two part-time staff, weekly staff meetings, and quarterly reviews;
- Worked with staff to develop individualized performance goals, identify areas for growth, and assess progress.
- Collaborated with teachers, administrators, and other school-based social-workers, coordinate services.
- Developed evaluations and quality improvement initiatives, including developing surveys, collecting data, and reporting outcomes.
- Worked with development team to design fundraising strategy, written proposals, program budgeting, and programmatic decisions.
- Supervised Peer Mediation/Conflict Resolution Program, consisting of ten coaches/trainers; and 100 trained peer mediators. Along with a Morning-side for Social Responsibility Inc partnership.
ASSISTANT PROGRAM DIRECTOR, PS 32/MS 442 AFTER SCHOOL
Good Shepherd Services
01.2005 - 01.2009
- Partnered with the Program Director to oversee after school and summer camp programming. Including the implementation of staff professional development; scheduling activities; and community outreach.
- Coordinated summer trip schedule for participants aged 5-14. Supporting the goal to expose campers to off-site educational and recreational activities.
- Provided overall program leadership and administration in the absence of Program Director, including a three month leave of absence in the 2008-2009 school years.
Education
Associates Degree - Educational Studies
Kingsborough Community College
Brooklyn, New York01.2008
Skills
- Internet Research
- Proficient with Microsoft Office, Word, Excel, and PowerPoint
- First Aid, CPR, and MAAT
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Defensive driving
- Cleanliness
- Safe driving
- Tech-savviness
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Ride-sharing platform knowledge
- Passenger reviews or endorsements
Timeline
Ride Shear Driver
Uber And Lyft
01.2020 - Current
School Age Teacher
KinderCare Learning Centers
09.2015 - 05.2020
PROGRAM DIRECTOR, PS 32/MS 442 AFTER SCHOOL
Good Shepherd Services
01.2009 - 01.2014
ASSISTANT PROGRAM DIRECTOR, PS 32/MS 442 AFTER SCHOOL
Good Shepherd Services
01.2005 - 01.2009
Associates Degree - Educational Studies
Kingsborough Community College
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