WILLIAM EK
Rio Rancho,New Mexico
Summary
Dynamic delivery driver with CEVA Logistics U.S., skilled in route optimization and vehicle inspection. Proven track record of enhancing customer satisfaction through exceptional service and timely deliveries. Adept at maintaining safety compliance while operating heavy equipment, ensuring efficient operations and accurate documentation. Committed to excellence in every aspect of transportation and logistics.
Overview
2022
2022
years of professional experience
Work History
Delivery driver
CEVA Logistics U.S
Ontario, California
06.2017 - 10.2021
- Delivered packages to various locations using company vehicles.
- Ensured safe handling and transportation of goods during deliveries.
- Maintained accurate delivery logs and documentation for tracking.
- Communicated effectively with dispatch regarding route changes and issues.
- Conducted routine vehicle inspections to ensure safety compliance.
- Assisted in loading and unloading freight at delivery sites.
- Followed all traffic laws and safety guidelines during transit.
- Provided excellent customer service while interacting with clients during deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Conducted emergency vehicle repairs to restore safety and dependability.
Heavy tow operator
A & G towing
San Bernardino, California
- Operated tow trucks for vehicle recovery and transport.
- Assisted customers with roadside issues and towing requests.
- Maintained towing equipment to ensure reliable performance.
- Coordinated with dispatch to prioritize towing assignments effectively.
- Provided excellent customer service during stressful situations.
- Followed safety protocols while operating heavy machinery on-site.
- Documented towing services and completed necessary paperwork accurately.
- Collaborated with team members to streamline operations and improve efficiency.
- Loaded and secured disabled vehicles safely onto the tow truck using chains, straps, winches, or dollies as necessary.
- Tested equipment such as dollies and winches before use on each job.
- Reported any mechanical problems with the tow truck immediately upon discovery.
- Maintained accurate records of all jobs completed and customer information.
- Maintained an organized work area at all times in order to maximize efficiency.
- Provided feedback on best practices related to tow operations procedures.
- Assisted stranded motorists by providing jumpstarts, tire changes, fuel delivery, and lockout services.
- Cleaned interior and exterior of tow trucks regularly according to company standards.
- Responded quickly and efficiently to calls for service.
- Established good working relationships with customers through courteous interactions.
- Performed daily pre-trip inspections to ensure vehicle was in safe operating condition.
- Delivered towed vehicles to designated destinations in a timely manner.
- Followed proper protocols for documentation of all jobs performed for legal purposes.
- Provided roadside assistance including changing tires and refueling vehicles when needed.
- Utilized problem solving skills to resolve difficult customer issues promptly.
- Communicated with customers regarding estimated times of arrival during emergency situations.
- Adhered to safety guidelines while driving tow trucks under various conditions.
- Operated tow truck to transport vehicles from accident sites and other locations.
- Ensured that all paperwork was accurately filled out prior to completing each job.
- Stayed up-to-date on local traffic patterns, road closures, detours.
- Inspected towed vehicles for damage prior to loading onto the tow truck.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Relocated goods from dock area to appropriate storage locations.
- Secured loads on pallets to minimize damage and worker injuries.
- Communicated with team members to coordinate efficient and accurate movements.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Positioned lifting devices to secure material or products for transport to designated areas.
- Inspected product load for accuracy to foster timely and complete delivery.
- Estimated weights, heights, and centers of balance to make precise placements.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Weighed materials or products to record data on tags or labels.
- Noted and recorded receipt of materials on drivers' paperwork.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Followed maps and GPS systems to promptly complete tasks.
- Followed safe practices to mix and apply chemicals.
- Performed inspections and made repairs on tractors.
Education
Some College (No Degree) - Electrical Engineering
San Bernardino Valley College
San Bernardino, CASkills
- Customer service
- Route optimization
- Vehicle inspection
- Documentation accuracy
- Safety compliance
- Heavy equipment operation
Affiliations
Avid golfer,played for 10 years(still stink)
I like camping
Dog lover (I have 2)
Widower
Accomplishments
Have safe driver awards for multiple years
Almost eagle scout, but aged out 1 month before
Always open to new experiences
Timeline
Delivery driver
CEVA Logistics U.S
06.2017 - 10.2021
Heavy tow operator
A & G towing
Some College (No Degree) - Electrical Engineering
San Bernardino Valley College