William Finley
Sarasota
Summary
As both a shift supervisor and a restaurant manager, I served as a food service professional adept at FOH and BOH operations. I also demonstrated team leader with excellent staff management skills. I am a dedicated, hardworking, management professional with extensive daily planning and operations experience. I also am very skilled in staff training and development, as I trained many staff at both Starbucks and Carved.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Carved Crafted Sandwiches
11.2025 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Supervisor
Starbucks
08.2023 - 12.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Fenwick High School
Oak ParkSkills
- Restaurant operations management
- Recruitment
- Kitchen oversight
- Performance improvement
- Employee schedule management
- Stable work history
- Customer engagement
- Team management
- Passion for customer satisfaction
Timeline
Restaurant Manager
Carved Crafted Sandwiches
11.2025 - Current
Shift Supervisor
Starbucks
08.2023 - 12.2025
High School Diploma -
Fenwick High School