William Gayle
Bishop,CA
Summary
Park Ranger and former Assistant General Manager with over nine years of experience in operations management and customer service. Proven ability to handle diverse responsibilities, ensuring seamless operations and fostering a culture of teamwork and excellence.
Overview
10
10
years of professional experience
Work History
GS-06 Park Ranger
Tioga Pass Entrance Station Yosemite National Park
05.2016 - Current
- Serve as the primary contact for visitors, providing detailed information on recreational activities.
- Ensure compliance with NPS and U.S. Treasury regulations in handling government funds.
- Evaluate and verify new fee systems and updates to existing systems for regulatory compliance.
- Develop and validate manuals and SOPs for new and existing system implementations.
- Train staff, partners, and volunteers on automated and manual fee processes and systems.
- Foster teamwork by organizing Basic Life Support Training and conducting weekly safety reports, promoting a culture of preparedness and well-being.
- Participated in Operational Leadership training.
Assistant General Manager
Footloose Sports
11.2020 - 04.2024
- Oversee daily operations and employee scheduling, ensuring smooth workflow and high efficiency.
- Train new hires and provide ongoing training, enhancing staff performance and customer service.
- Manage inventory and order supplies, maintaining optimal stock levels and reducing shortages and surplus.
- Handle customer issues effectively, improving satisfaction and loyalty.
- Implement customer attraction strategies, boosting store foot traffic and sales.
- Implemented creative strategies to attract customers, resulting in measurable foot traffic increase and sales growth while maintaining operational excellence.
- Maintained a level of knowledge in all departments, ensuring I could step in where needed. This included boot fitting, ski repair, retail of hard and soft goods, as well as bike repair and sales.
GS-05 VUA
Yosemite National Park Courier
04.2019 - 10.2020
- Collected and secured remitted funds for armored vehicle transfer, ensuring financial accuracy.
- Delivered essential supplies to stations and offices, enhancing operational efficiency.
- Operated forklift for supply management, optimizing inventory processes.
- Processed fee waiver requests and pass upgrades, improving visitor satisfaction.
- Ordered and received supplies, maintaining stock levels for uninterrupted operations.
Wilderness Reservation Assistant
Yosemite Conservancy Wilderness Reservations
12.2018 - 06.2020
- Awarded wilderness permits based on trailhead quotas and route validity, ensuring compliance.
- Addressed applicant concerns on conditions/routes, enhancing visitor preparedness.
- Informed public of backcountry rules and potential closures, promoting safety.
- Handled email inquiries and conducted fee reports, maintaining operational efficiency.
- Processed and reconciled fees collected daily.
- Conducted foot and ski patrols, ensuring compliance.
- Coordinated with applicants to address route concerns and inform about potential closures. Responded to email inquiries, ensuring clear communication of wilderness guidelines.
- Provided crucial wilderness safety information to visitors, enhancing their backcountry experience. Offered guidance on bear safety and environmental preservation techniques.
Sales Clerk
Crested Butte Mountain Resort
11.2017 - 04.2018
- Managed opening and closing procedures, ensuring accurate cash handling and inventory control.
- Assisted guests with equipment fitting and navigation, enhancing their resort experience.
- Nominated for Peak Performer for exceptional customer service and operational efficiency.
GS-05 Fee Collector
Bryce Canyon Entrance Bryce Canyon National Park
04.2017 - 10.2017
- Collected fees and issued park passes, enhancing visitor experience and ensuring accurate transactions.
- Directed visitors to key sights and recommended hikes, improving visitor satisfaction and park navigation.
- Maintained receipts and handled voids, ensuring financial accuracy and compliance with park regulations.
- Collected fees for commercial vehicles and conducted remits, supporting park revenue goals.
- Assisted in visitor center and patrolled trails, contributing to visitor safety and park operations.
- Assisted with carry outs for SAR operations.
- Guided visitors to key attractions and recommended hiking trails, fostering positive experiences and enhancing park exploration for diverse groups.
- Crafted engaging interpretation programs, deepening visitor connections to the natural environment and promoting conservation awareness.
GS-04 Fee Collector
Arch Rock Entrance Yosemite National Park
05.2016 - 04.2017
- Collected fees, issued park passes, and informed visitors of the best option for entry on an individual basis.
- Directed commercial vehicles and managed fee collection, contributing to park revenue.
- Facilitated smooth visitor experiences by offering tailored recommendations and efficiently processing commercial vehicle fees.
- Enthusiastically welcomed visitors, enhancing their experience with personalized suggestions for Yosemite's iconic sights and hidden gems.
Skills
- Building Relationships With Customers
- Operations Management
- Training
- Cash Handling
- Inventory Management
- Sales
- Fee Collection
- Visitor Assistance
- Issuing Wilderness Permits
- Bear Safety
- Leave No Trace
- Team Leadership
- Conflict Resolution
- Safety Management
- Regulatory Compliance
- Customer Engagement
- Process Improvement
Languages
French
Limited Working
Spanish
Elementary
Accomplishments
- Inducted into the Order of the Arrow in 2006
- Achieved the rank of Eagle Scout in 2008
Hobbies and Interests
I love backcountry snowboarding, backpacking, rock climbing, fly fishing, and surfing. When I'm not active, I enjoy reading, cribbage, and cooking.
Training
- Fundamentals National Park Service — Oct 2024 - Nov 2024
- Basic Life Support Training Yosemite EMS Services — Sep 2024
- Operational Leadership Yosemite National Park — Oct 2023 - Oct 2024
Timeline
Assistant General Manager
Footloose Sports
11.2020 - 04.2024
GS-05 VUA
Yosemite National Park Courier
04.2019 - 10.2020
Wilderness Reservation Assistant
Yosemite Conservancy Wilderness Reservations
12.2018 - 06.2020
Sales Clerk
Crested Butte Mountain Resort
11.2017 - 04.2018
GS-05 Fee Collector
Bryce Canyon Entrance Bryce Canyon National Park
04.2017 - 10.2017
GS-06 Park Ranger
Tioga Pass Entrance Station Yosemite National Park
05.2016 - Current
GS-04 Fee Collector
Arch Rock Entrance Yosemite National Park
05.2016 - 04.2017