William Gonzales Jr
Fairmont,NC
Summary
Dynamic Operations Supervisor at Republic Services with a proven track record in performance monitoring and compliance management. Enhanced team productivity through effective task delegation and training, while improving customer satisfaction scores. Skilled in budgeting and cost control strategies, ensuring operational excellence and risk mitigation across programs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Republic Services
06.2011 - 11.2025
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained team members on new hotel services and products to support promotional efforts.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
High School Diploma - General Studies
CCC&TI
Hudson, NC09.1992
Skills
- Performance monitoring
- Safety oversight
- Compliance management
- Quality assurance
- Task delegation
- Production
- Incident reporting
- Risk management
- KPI tracking
- Productivity management
- Staff supervision
- Customer relations
- Logistics expertise
- Team Training
- Delegation
- Root-cause analysis
- Scheduling coordination
- Logistics management
- Logistics coordination
- Budgeting and cost control strategies
- Operational planning
- Employee development
Certification
CPR, AED, and First Aid
Timeline
Operations Supervisor
Republic Services
06.2011 - 11.2025
High School Diploma - General Studies
CCC&TI