WILLIAM GONZALEZ
Saddle Brook,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in solar sales to building robust solutions that enhance loyalty. Promoting retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
11
11
years of professional experience
Work History
Sales Representative
Boundless Energy
Parsippany, NJ
03.2023 - Current
- Identified potential customers, assessed customer needs and interests, and provided information on product features.
- Negotiated contracts with clients and managed all aspects of the sales process from initial contact to close of sale.
- Established relationships with partners in the industry to facilitate referrals and promote products and services.
- Analyzed customer feedback surveys to determine areas for improvement in product offerings or services.
- Followed up regularly with existing customers to ensure satisfaction with their purchase.
- Demonstrated product knowledge and features to potential buyers.
- Developed relationships with prospects through follow-up calls and visits.
Technician/Tech Support
Phase2
Saddle River, NJ
05.2022 - 03.2023
- Managed quality control and maintained high level of customer satisfaction.
- Inspected and validated repairs before delivery.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Trained customers on proper operation, maintenance and safety of newly installed equipment.
- Communicated directly with equipment vendors for defective parts return.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
Service Technician
Chutes Enterprises
Newark, NJ
06.2013 - 05.2022
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Completed preventive maintenance and unscheduled service needs to keep trash compactors, chutes, trash doors in optimal condition.
- Setup and operated mechanical and manual servicing equipment.
- Welding, electrical and plumbing experience.
- Engaged with customers to deliver outstanding customer services and secure repeat business.
- Conducted reactive service appointments to diagnose and fix problems.
- Completed yearly maintenance visits and examined previously completed work for accuracy.
- Logged services performed in service ticket system accurately.
- Filled out work orders, repair logs, and maintenance plans to document work completed.
- Cleaned and lubricated machinery according to preventive maintenance schedules.
- Applied knowledge of carpentry and general construction to finish work.
Education
High School Diploma -
County Prep High School
Jersey City, NJ06.2011
Skills
- Sales closing
- On-site product demonstrations
- Marketing Strategies
- Product Design
- Lead Generation
- Project oversight
- Worksite preparation
- Fluent in Spanish
- Communication
- Relationship building
- Flexible
- Critical thinking
- Team building
- Friendly, positive attitude
- Organizational skills
- Leadership
- Conflict resolution
- Safety and compliance
Timeline
Sales Representative
Boundless Energy
03.2023 - Current
Technician/Tech Support
Phase2
05.2022 - 03.2023
Service Technician
Chutes Enterprises
06.2013 - 05.2022
High School Diploma -
County Prep High School
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