William Harper
Paducah,KY
Summary
Skilled shop foreman familiar with strategies for keeping team members working well and shop operations moving smoothly to achieve demanding targets. Well-versed in employee training, coaching and motivating techniques. Bringing several years of related experience.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Purchase Ford Lincoln
Mayfield, KY
05.2026 - Current
- Built strong client relationships to support customer satisfaction.
- Worked with finance team to help clients access vehicle financing options.
- Kept product knowledge current through regular review of offerings and industry trends.
- Prepared and delivered sales proposals matched to individual customer needs.
- Managed follow-up communications with potential buyers to address inquiries.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Shop Foreman
Royal Oaks Chevrolet
Paducah, KY
01.2024 - Current
- - Recognized for outstanding customer service and product knowledge, receiving numerous positive testimonials and referrals from satisfied clients.
- My commitment to excellence and deep understanding of the Corvette brand drive my success in delivering unparalleled service and achieving remarkable sales results.
- Supervised daily operations of service department and ensured workflow efficiency.
- Coordinated scheduling and assigned tasks to technicians for seamless service delivery.
- Trained new employees on shop procedures, safety protocols, and equipment usage.
- Conducted quality checks on repairs to ensure adherence to company standards.
- Facilitated communication between technicians and service advisors for improved customer service.
- Resolved customer complaints and provided solutions to ensure satisfaction with services.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Reported any issues or concerns with machines or personnel directly to upper management.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Computed estimates and actual costs of materials, labor or contractors.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Organized workflow schedules for staff members based on job orders received from customers.
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of machines.
Track Team member
Toyota North America
Georgetown, KY
09.2022 - 03.2023
- I was hired into the powertrain department to build 4-cylinder engines for vehicles such as the Toyota Camry, Toyota Rav-4, and some Lexus vehicles.
- In this role you are assigned anywhere from 4-6 different processes.
- Some of the processes assigned to me included: Oil Jet installation, Drive plate installation, and Cam housing assembly.
- Each process tested my ability to follow standardized work as well as my ability to operate and maintain the machines used in manufacturing.
Strategic Logistics Intern
Marquette Transportation Company LLC
Paducah, KY
05.2019 - 12.2019
- Streamlined engineering accounting using work order software to record repair expenses and formulate and overview for project management.
- Collaborated with shipyard management and vendors, such as Bollinger Quick Repair, to quote labor rates and build a strategic report comparing prices across companies to reduce overall maintenance expenses.
- Designed an expense tracking system within in excel to assist in acquiring Chevron oil sample kits and presented findings to four top executives.
- Created vessel specification handouts using the pdf editor Foxit in order to facilitate better marketing practices.
- Made updates to vessel specifications on MTC's website via an inhouse website editor to strengthen sales.
Bar Tender
Purple Toad Winery
Paducah, KY
05.2019 - 12.2019
- Provided a warm atmosphere to guests from all over the nation and welcomed repeat customers.
- Bottled/filled online orders and prepared them for shipment.
- Assisted in hosting numerous local musicians.
Deckhand
Marquette Transportation Company LLC
Paducah, KY
05.2018 - 07.2018
- I travelled on two vessels the Chris Reeves and the Cindy Erickson for 42 days going from St. Louis, MO all the way down to New Orleans, LA.
- Main responsibilities consisted of carrying rigging in order to build the tow. Along with maintaining the immaculate condition of the vessel.
Education
Bachelor of Business Administration - Management
University of Kentucky, Gatton College of Business and Economics
Skills
- Microsoft Office
- Foxit
- Power BI
- Adobe Illustrator
- Marine CFO
- Service delivery coordination
- Conflict resolution
- Problem solving
- Team leadership
Accomplishments
- 2017 UCA National Champion
Extracurricular Activities
Investment Club, Lexington, KY, 08/18, Present, Managed a budget to purchase stocks and voted on which stocks to buy and sell, outperforming the S&P 500 by 18% in the first semester. Business Enterprise LLP, Lexington, KY, 08/17, 05/18, Accessed connected business coursework, interacted with faculty, and networked with business executives from Fifth/Third Bank and Fidelity Investments.
Timeline
Sales Consultant
Purchase Ford Lincoln
05.2026 - Current
Shop Foreman
Royal Oaks Chevrolet
01.2024 - Current
Track Team member
Toyota North America
09.2022 - 03.2023
Strategic Logistics Intern
Marquette Transportation Company LLC
05.2019 - 12.2019
Bar Tender
Purple Toad Winery
05.2019 - 12.2019
Deckhand
Marquette Transportation Company LLC
05.2018 - 07.2018
Bachelor of Business Administration - Management
University of Kentucky, Gatton College of Business and Economics