Summary
Overview
Work History
Education
Skills
Timeline
William Harrold

William Harrold

Milwaukie Oregon,OR

Summary

Dynamic professional with extensive experience in customer engagement and phlebotomy, notably at Mercy San Juan Hospital. Proven ability in complex problem-solving and upselling, enhancing customer loyalty and satisfaction. Skilled in processing blood specimens and instructing new phlebotomists, demonstrating excellent communication and adaptability in diverse environments.

Overview

24
24
years of professional experience

Work History

Sales Associate

Plaid Pantry
12.2022 - Current
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Phlebotomist/Processor

Mercy San Juan Hospital
10.2009 - 06.2020

Drew 35,000 patients per year.

Drew all ages from senior to pediatric.

Worked on all floors, E.R. to I.C.U.

Processed most blood specimens in lab.

Called and faxed test results to doctors.

Processed and prepared mrsa, csf, blood cultures, body fluids, and send out test.

Phlebotomist/Instructor

Valley Hospital and Medical Center
09.2001 - 10.2007

Worked all shifts including morning shift.

Drew all ages and drew on all floors.

Instructed new students on the fine art of phlebotomy.

Tailored my teaching to fit with the students learning abilities.

Education

Phlebotomy/Science

College of Southern Nevada, Las Vegas, NV

High School Diploma - General Studies

San Joaquin Valley College, Visalia, CA
12.1985

Skills

  • Adapt to diverse groups
  • Complex Problem-solving
  • Excellent communication skills
  • Shipment processing
  • Stocking and receiving
  • Financial records oversight
  • Time management
  • Professional demeanor
  • Policy and procedure adherence
  • Guest relations
  • Inventory tracking
  • Client account management
  • Dispute mediation
  • Service oriented
  • Problem-solving skills
  • Inventory control

Timeline

Sales Associate - Plaid Pantry
12.2022 - Current
Phlebotomist/Processor - Mercy San Juan Hospital
10.2009 - 06.2020
Phlebotomist/Instructor - Valley Hospital and Medical Center
09.2001 - 10.2007
College of Southern Nevada - , Phlebotomy/Science
San Joaquin Valley College - High School Diploma, General Studies