
Dynamic professional with extensive experience in customer engagement and phlebotomy, notably at Mercy San Juan Hospital. Proven ability in complex problem-solving and upselling, enhancing customer loyalty and satisfaction. Skilled in processing blood specimens and instructing new phlebotomists, demonstrating excellent communication and adaptability in diverse environments.
Drew 35,000 patients per year.
Drew all ages from senior to pediatric.
Worked on all floors, E.R. to I.C.U.
Processed most blood specimens in lab.
Called and faxed test results to doctors.
Processed and prepared mrsa, csf, blood cultures, body fluids, and send out test.
Worked all shifts including morning shift.
Drew all ages and drew on all floors.
Instructed new students on the fine art of phlebotomy.
Tailored my teaching to fit with the students learning abilities.