William Helms
Weyers Cave,VA
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
20
20
years of professional experience
Work History
Call Center Representative
H.E.R.O. Employment Services LLC
01.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Farm Assistant
Cargill
10.2017 - 01.2020
- Used recognized breeding practices to stabilize and improve stock.
- Operated tractors and self-propelled machinery
Butcher's Assistant
Spagnolo's Shop & Save
08.2014 - 09.2016
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
General Laborer
G.C.B. Builders
05.2003 - 05.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Education
High School Diploma -
Hopewell Senior High School
Aliquippa, PA06.1990
Skills
- Conflict Mediation Abilities
- Cash Handling
- Inbound Phone Call Management
- Interpretation and Translation Services
- Store Layouts
- Delivery Tracking
- Call Center Operations
- Call Control Skills
- OSHA Standards
- Answering Questions
- Quality Control
- Data Gathering
- Resolving Issues
Timeline
Call Center Representative
H.E.R.O. Employment Services LLC
01.2022 - Current
Farm Assistant
Cargill
10.2017 - 01.2020
Butcher's Assistant
Spagnolo's Shop & Save
08.2014 - 09.2016
General Laborer
G.C.B. Builders
05.2003 - 05.2016
High School Diploma -
Hopewell Senior High School
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