William Henderson
Pomona,NY
Summary
Results driven retail and hospitality leader with management experience at Zumiez, a vintage retail store, and a high volume catering company. Proven track record of leading teams, driving sales performance, optimizing operations, and delivering high quality customer experiences in fast paced environments. Strong in staff development, strategic merchandising, performance management, and communication. Recognized for sound decision making, adaptability, and a leadership style that balances accountability with team empowerment.
Overview
4
4
years of professional experience
Work History
Server
Main Course Catering
New Paltz, NY
09.2025 - Current
- Provided exceptional customer service by accurately taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Store Manager
Vintage Planet
West Nyack, NY
02.2024 - 11.2025
- Oversaw daily operations, ensuring efficient store management and superior customer service.
- Managed inventory levels, optimizing stock availability while minimizing waste and loss.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
1st Assistant Manager
Zumiez
West Nyack, NY
05.2022 - 02.2024
- Assisted in managing daily operations and staff scheduling to optimize store performance.
- Trained new employees on company policies, customer service standards, and operational procedures.
- Ensured compliance with visual merchandising standards to enhance customer experience and sales appeal.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
Education
Associate of Arts - Film And Video Production
Hunter College
New York (City), NY05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Sales expertise
- Sales techniques
- Team collaboration
- Point of sale operation
- Task prioritization
Timeline
Server
Main Course Catering
09.2025 - Current
Store Manager
Vintage Planet
02.2024 - 11.2025
1st Assistant Manager
Zumiez
05.2022 - 02.2024
Associate of Arts - Film And Video Production
Hunter College