William Hensley
Los Angeles,CA
Summary
Enthusiastic and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Breakfast Republic
04.2024 - Current
Maitre D' / SERVER
Bacari
08.2023 - Current
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Catering Server
Root Of All Food
01.2021 - Current
- Served appetizers, delivered entrees, and cleared dishes and glassware.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
Server / Lead Server
Poppy + Rose
01.2022 - 05.2023
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer, delegated tasks and trained new staff.
General Manager
Obet & Dels
10.2020 - 10.2021
- Managed store employees successfully in fast-paced environment through proactive communication, organization, structure and positive feedback.
- Reviewed and monitored scheduling, ordering, invoicing and more to maintain a successful operation.
Store Manager
Honey Hi
11.2016 - 06.2020
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Education
Bachelor of Science - Nutrition
Wayne State University
Detroit, MI05.2013
Skills
- Team Player
- Service-Oriented
- Detail-Oriented
- Multitasking and Prioritization
Timeline
Server
Breakfast Republic
04.2024 - Current
Maitre D' / SERVER
Bacari
08.2023 - Current
Server / Lead Server
Poppy + Rose
01.2022 - 05.2023
Catering Server
Root Of All Food
01.2021 - Current
General Manager
Obet & Dels
10.2020 - 10.2021
Store Manager
Honey Hi
11.2016 - 06.2020
Bachelor of Science - Nutrition
Wayne State University
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