Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

William Hickman

Milton,DE

Summary

Experienced General Manager with over 15 years in hospitality and retail management, specializing in multi-location operations and staff development Proven track record in enhancing guest satisfaction and optimizing profit margins through strategic vendor relations and innovative marketing campaigns. Skilled in budget management to achieve business objectives. Seeking an opportunity to utilize my skillset, while moving away from restaurant schedule.

Overview

22
22
years of professional experience

Work History

General Manager

Fins Hospitality Group
Rehoboth Beach, DE
04.2014 - Current
  • Managed day-to-day operations for multiple restaurant locations, ensuring optimal performance and guest satisfaction
  • Developed and implemented employee schedules, enhancing operational efficiency and productivity.
  • Collaborated with vendors to optimize product offerings and maintain favorable profit margins
  • Coordinated with guests and staff to put on private functions.
  • Maintained health standards and cleanliness of restaurant
  • Communicated with kitchen staff to develop daily specials.
  • Spearheaded marketing initiatives, including social media campaigns and event promotions, to attract and retain customers
  • Led hiring and training processes, fostering a supportive and well equipped team environment.
  • Kept up with the daily maintenance of the building and equipment.
  • Tracked expenses, sales, profit and loss, and compared them to previous years on Excel spreadsheets.
  • I considered myself not only a boss, but also an advocate for my employees, doing my best to address any questions or concerns they had in a compassionate way.
  • Worked directly with the payroll department to ensure that all new hire paperwork was filled out correctly.
  • Always jump in to help any employee in need, to always give our guests the best experience possible. I never looked at any job as "below me," and would often bus tables, run food to customers, do dishes, take out trash, or whatever was necessary to keep things running smoothly.
  • Spoke with all guests to ensure they were having a good experience, and addressed any issues that arose to always have guests leave happy.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Administered employee discipline through verbal and written warnings.

Owner/Manager

Hickman's Meat Market
Rehoboth Beach, DE
10.2002 - 04.2014
  • Started business from the ground up with my father
  • Hands-on meat cutter, preparing the meat case for display, as well as cutting custom orders.
  • Coordinated with restaurants on special orders
  • Worked with multiple vendors to control quality and price of product offered
  • Oversaw multiple employees and delegated responsibilities
  • Maintained cleanliness and health standards
  • Worked with advertisers on ad campaigns
  • Helped develop recipes for products offered
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Took a great deal of pride in customer service and developing strong relationships with regular customers

Education

Medical Assistant Certificate - Medical Assistant

Sussex Tech
Georgetown, DE
09-2012

High School Diploma -

Cape Henlopen High School
Lewes, DE
05-1998

Some College (No Degree) - Coursework in English and Communications

University of Delaware
Newark, DE

Skills

  • Customer service
  • Restaurant Operations Management
  • Guest Satisfaction
  • Employee training
  • Budget Management
  • Social Media Marketing
  • Conflict resolution
  • Vendor relations

Affiliations

  • I played guitar and sang at local restaurants and bars for many years, and still enjoy playing for family and friends
  • Very family oriented
  • Love to cook for my loved ones

References

References available upon request.

Timeline

General Manager

Fins Hospitality Group
04.2014 - Current

Owner/Manager

Hickman's Meat Market
10.2002 - 04.2014

Medical Assistant Certificate - Medical Assistant

Sussex Tech

High School Diploma -

Cape Henlopen High School

Some College (No Degree) - Coursework in English and Communications

University of Delaware

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William Hickman