William Hierro Mora
Nanticoke,PA
Summary
Seasoned Area Manager with a robust background at Chewy, adept in operations management and team development. Excelled in enhancing team productivity through strategic leadership and bilingual communication skills. Proven track record in mentoring for growth and orchestrating data-driven projects to streamline production processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Manager II
Chewy
04.2023 - Current
- Supervises professional-level employees, either entry level or experienced.
- Interacts with direct reports, peers in management, customers, and/or vendors to share information and improve cross-departmental processes
- Mentors professional-level employees on leadership abilities and equip them for the next stage
- Designs and orchestrates data driven projects centered on operational metrics for more efficient production.
- Leads with high level of emotional intelligence leveraging empathic listening and servant leadership model
Area Manger I
Chewy
11.2021 - 04.2023
- Led a team of over 100 employees to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Team Lead
Chewy
01.2021 - 11.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Responsible for motivating employees to achieve operational targets
Order Fulfillment Specialist
Chewy
11.2019 - 01.2021
- Contributed to company growth by consistently meeting or exceeding monthly rate targets through efficient order fulfillment processes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
- Kept up-to-date on industry best practices through continued education efforts, applying newfound knowledge towards enhancing overall operational performance within the role.
Order Fulfillment Associate
Amazon
09.2015 - 11.2019
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Education
High School Diploma -
Hazleton Area High School
Hazleton, PA06.2014
Skills
- Team Development
- Operations Management
- Bilingual
- Team Leadership
- Information Analysis
- Time Management
Certification
- CPR/AED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager II
Chewy
04.2023 - Current
Area Manger I
Chewy
11.2021 - 04.2023
Team Lead
Chewy
01.2021 - 11.2021
Order Fulfillment Specialist
Chewy
11.2019 - 01.2021
Order Fulfillment Associate
Amazon
09.2015 - 11.2019
High School Diploma -
Hazleton Area High School
Similar Profiles
Johani JacksonJohani Jackson
Forklift Operator at ChewyForklift Operator at Chewy
Jacob ArroyoJacob Arroyo
Fulfillment Specialist at ChewyFulfillment Specialist at Chewy
Darryl SimmonsDarryl Simmons
Senior Human Resources Administrator at ChewySenior Human Resources Administrator at Chewy
Raul AllenRaul Allen
Maintenance Technician at ChewyMaintenance Technician at Chewy
Joseph JacobsJoseph Jacobs
Funeral Director at Kopicki Funeral HomeFuneral Director at Kopicki Funeral Home