Dedicated Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Sales and Operations
Carefree Boat Club & Island Watersports
Ocean City, MD
04.2016 - 09.2021
Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
Implemented and executed sales and operational policies, experiments and standard practice
Recommended sales strategies for improvement based on regular market research and competitor analysis.
Performing effective training programs to help my employees understand and preform a positive attitude in the work place while preforming top tier customer service.
Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
Identified, developed and launched innovative tools or systems to achieve sales strategies.
Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Investigated and integrated new strategies to expand business operations and grow customer base.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Coached and promoted high-achievement employees to fill leadership positions with qualified staff and boost company growth.
Set weekly goals for my team and how we will productively hit these goals.
Captain
Burger Yachts
Fort Lauderdale, FL
02.2014 - 12.2016
Operated 90 foot Burger yacht with crew under professional terms.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Set and oversaw weekly and special event menu plans.
Decreased necessary training time by updating and overhauling training program.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Lemon Bay High School
Englewood, FL
05.2013
Skills
Presentation Creation
Pricing Structures
Strategic Networking
Budgeting and Expenditures
Client Needs Assessment
Sales Records Management
Advertising Campaigns
Networking Events
Profit and Loss Reporting
Customer Loyalty
Customer Transactions
Employee Performance Evaluations
Social Media Platforms
Inventory Accuracy
Staff Meetings
Territory Management
Stock Control
Weekly Payroll
Inventory Management and Planning
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of +20 staff members.
Resolved product issue through consumer testing.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Sales and Operations
Carefree Boat Club & Island Watersports
04.2016 - 09.2021
Captain
Burger Yachts
02.2014 - 12.2016
High School Diploma -
Lemon Bay High School
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