William James
Albion,NY
Summary
Detail-oriented service writer with expertise in customer relationship management, schedule coordination, and service order preparation. Proven ability to enhance customer satisfaction through effective communication and efficient appointment management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Writer
Walmart Auto Care Center
Albion, NY
06.2025 - 12.2025
- Greeted customers and assessed their automotive service needs.
- Scheduled appointments for vehicle maintenance and repairs efficiently.
- Prepared service orders and documented customer requests accurately.
- Communicated with technicians to relay customer information and service details.
- Provided product knowledge to customers regarding services and promotions.
- Managed cash transactions and processed payments for services rendered.
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Presented accurate estimates to inform customers of service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Scheduled appointments for customers based on technician availability.
- Updated databases with new and modified customer data.
Family Caregiver
Self Employed
Batavia, New York
04.2015 - 07.2025
- Provided daily personal care and assistance to elderly family members. The following pertains to my (Mom) .
- Managed medication schedules and ensured timely administration of prescriptions.
- Coordinated transportation for medical appointments and social activities.
- Developed meal plans that adhered to dietary restrictions and preferences.
- Monitored health conditions and reported changes to family members or healthcare providers.
- Maintained a clean and safe living environment for family members receiving care.
- Assisted with physical therapy exercises as directed by healthcare professionals.
- Supported emotional well-being through companionship and social interaction activities.
- Transported family members to medical appointments and other errands as needed.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Assisted with personal hygiene needs including toileting and incontinence care.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Facilitated communication between families and healthcare providers regarding various issues.
- Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.
- Maintained a safe environment for the elderly by removing tripping hazards from living areas.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped clients get in and out of beds and wheelchairs.
Truck Driver
Loomis Armored US
Rochester, New York
09.2008 - 04.2015
- Operated armored trucks for secure transport of cash and valuables. And sometimes loads of silver.
- Ensured compliance with all safety and operational regulations during transport.
- Conducted pre-trip inspections to maintain vehicle safety and functionality.
- Collaborated with team members to ensure efficient route planning and execution.
- Managed delivery schedules while adapting to changing traffic conditions.
- Communicated effectively with security personnel during loading and unloading processes.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Provided training for new drivers on equipment operation and safety protocols.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Managed personal driving time according to Hours of Service regulations.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Reported all accidents or violations to management immediately upon occurrence.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Education
GED -
Pembroke Central
Corfu, NY08-1981
Skills
- Customer relationship management
- Service order preparation
- Invoice filing
- Appointment scheduling
- Automotive diagnostics
- Attention to detail
- Time management
- Schedule coordination
- Work order processing
- Automotive industry experience
- Professional telephone demeanor
Certification
NY Class "A" CDL With Passenger, Tank, Doubles And Triples Endorsements
Timeline
Service Writer
Walmart Auto Care Center
06.2025 - 12.2025
Family Caregiver
Self Employed
04.2015 - 07.2025
Truck Driver
Loomis Armored US
09.2008 - 04.2015
GED -
Pembroke Central