William Jeffers
Spring Creek,NV
Summary
Results-oriented, with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Highly skilled at communicating with colleagues while keeping a cohesive team.
Overview
4
4
years of professional experience
Work History
Front Desk Night Auditor
Hampton Inn By Hilton
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative
TurboTax
01.2023 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Inventory Services Specialist
Amazon
01.2020 - 08.2022
- Provided technical support, resolving inventory issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to success.
- Delivered assistance and support for problem solver teams on the floor.
Education
Associate of Arts - Game Design
University of Advancing Technology
05.2001 -
Skills
Customer Assistance
Safety and security procedures
Front Desk Operations
Team collaboration abilities
Strong Communication Skills
Software Troubleshooting Abilities
Critical Thinking Capabilities
Quality Assurance Testing
Timeline
Front Desk Night Auditor
Hampton Inn By Hilton
06.2023 - Current
Customer Service Representative
TurboTax
01.2023 - 04.2023
Inventory Services Specialist
Amazon
01.2020 - 08.2022
Associate of Arts - Game Design
University of Advancing Technology
05.2001 -
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