William Johnson
Waterbury
Summary
Results-driven Finance Manager with a proven track record in optimizing vehicle financing options and enhancing customer satisfaction. Expertise in performance analysis and team leadership, committed to driving profitability and compliance in automotive finance.
Dynamic finance professional with extensive experience in developing financial strategies and streamlining processes. Strong communicator skilled in coaching teams to achieve superior customer service and operational efficiency, ensuring seamless vehicle financing transactions.
Overview
18
18
years of professional experience
Work History
Finance Manager
Crowley Kia
Bristol, CT
11.2017 - Current
- Developed financial strategies to optimize vehicle financing options for customers.
- Analyzed credit applications to assess risk and determine loan eligibility.
- Coordinated with sales teams to facilitate seamless vehicle transactions and financing solutions.
- Streamlined documentation processes, enhancing accuracy and reducing processing times.
- Led initiatives to improve dealership profitability through effective financial product offerings.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
Department Supervisor
H&M Hennes & Mauritz
West Hartford, CT
08.2009 - 11.2017
- Led daily operations to ensure optimal workflow and efficiency within department.
- Trained and mentored staff on company policies and best practices for customer service.
- Implemented inventory management strategies to reduce stock discrepancies and improve availability.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Team Lead Sales Associate
Sports Authority
New York, NY
07.2008 - 07.2009
- Developed and implemented strategic merchandising plans to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends, driving informed decisions for stock management and promotional strategies.
- Implemented customer feedback mechanisms, ensuring continuous improvement in service quality and satisfaction levels.
- Boosted employee morale through recognition programs and fostering a supportive work environment.
Education
High School Diploma -
Jane Addams Vocational High School
The Bronx, NYSkills
- Customer satisfaction
- Verbal and written communication
- Performance analysis
- Customer relationship development
- Coaching and training
- Sales process development
- Team building leadership
Timeline
Finance Manager
Crowley Kia
11.2017 - Current
Department Supervisor
H&M Hennes & Mauritz
08.2009 - 11.2017
Team Lead Sales Associate
Sports Authority
07.2008 - 07.2009
High School Diploma -
Jane Addams Vocational High School