Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Jones

Austin,TX

Summary

Dynamic Project Manager with a proven track record at Monday Roofing, excelling in project coordination and client relationship management. Skilled in detailed documentation and effective communication, I ensure quality outcomes and foster trust, driving repeat business. My proactive approach and roofing knowledge enhance project efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Project Manager

Monday Roofing
04.2025 - Current
  • Oversaw residential roofing projects from initial inspection to final completion, ensuring quality workmanship.
  • Coordinated schedules, crews, subcontractors, and material deliveries to maximize efficiency and meet project deadlines.
  • Acted as primary point of contact for clients, providing updates, addressing concerns and ensuring a positive customer experience.
  • Tracked progress, maintained detailed project documentation, and ensured timely project closeout.
  • Delivered clear communication to clients at every stage, resolving concerns promptly and building trust to drive repeat and referral business.

Ladder Assist

Patriot Claims
09.2024 - 04.2025
  • Performed thorough roof inspections by capturing detailed photos, measurements, and condition reports to ensure accuracy in claim evaluations by Allstate.
  • Delivered accurate and well organized documentation for virtual adjusters, enabling efficient claim evaluations.
  • Utilized digital tools and platforms to upload inspection data, maintain accurate records and provide clear communication with adjusters.
  • Demonstrated reliability, attention to detail, and adherence to safety protocols while working in diverse environments and conditions.

Door-to-Door Sales Representative

All Weather Restoration
05.2024 - 08.2024
  • Canvassed residential neighborhoods to generate new business opportunities and promote roofing services.
  • Educated homeowners on roof conditions, storm damage, and repair/replacement options.
  • Scheduled inspections and assisted clients with the insurance claim processes and providing guidance whenever necessary.

Server

Easy Tiger Bake Shop & Beer Garden, S, USA
05.2023 - 04.2024
  • Provided attentive and friendly service in a fast paced dining environment, ensuring a positive guest experience.
  • Accurately took orders, delivered food and beverages, and managed multiple tables with efficiency.
  • Handled customer concerns promptly and professionally to maintain satisfaction and repeat business.
  • Collaborated with team members to support smooth kitchen and dining room operations.
  • Maintained a high standard of cleanliness, organization, and compliance with health and safety regulations.

Server

Chili's Restaurant
09.2022 - 05.2023
  • Delivered high-quality customer service in a fast-paced, high volume restaurant environment.
  • Took accurate food and beverage orders, entered them into the POS system, and ensured timely delivery.
  • Anticipated guest needs, handled concerns professionally, and promoted menu items to enhance sales.
  • Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.

Technician

DC Professional Solutions
06.2020 - 09.2022
  • Specialized in surface repairs, restoring bathtubs, showers and sinksto like-new condition by fixing chips, cracks, and cosmetic damage.
  • Diagnosed and repair leaking jets, ensuring proper functionality and extending product lifespan.
  • Replacing pumps and related components as needed, troubleshooting mechanical issues to restore performance.
  • Delivered professional, on site service with attention to detail and customer satisfaction.

Driver

Uber
11.2019 - 06.2020
  • Provided safe, reliable, and timely transportation services to a diverse range of passengers.
  • Delivered excellent customer service by maintaining professionalism, clear communication, and a friendly demeanor.
  • Navigated efficiently using GPS and local knowledge to optimize routes and minimize delays.
  • Managed financial transactions through the Uber platform, maintaining accurate records of completed trips.

Personal Trainer

Jones Transformation Training
08.2017 - 10.2019
  • Designed and delivered customized fitness programs tailored to clients’ goals, abilities, and health considerations.
  • Provided one-on-one and small group training sessions, focusing on strength training, conditioning, and overall wellness.
  • Educated clients on proper exercise techniques, nutrition basics, and lifestyle habits to support long-term results.
  • Built and maintained client relationships through motivation, accountability, and consistent progress tracking.
  • Managed all aspects of self-employment including scheduling, billing, marketing, and client acquisition.

Bar Back/Security

Clearport
01.2017 - 09.2017
  • Supported bartenders by restocking inventory, preparing garnishes, maintaining clean and organized workstations, and ensuring efficient bar operations during high-volume events.
  • Assisted with setup and breakdown of bars and venue spaces for concerts and club nights.
  • Monitored guest activity and enforced venue policies to maintain a safe and enjoyable environment.
  • Checked IDs, managed crowd control, and responded quickly to altercations or safety concerns.

Security

Chupacabra Cantina
08.2016 - 01.2017

Monitored guest entry by checking IDs, verifying age, and enforcing venue policies.

Managed crowd flow and maintained a safe, welcoming environment during high-traffic nights.

Responded quickly and professionally to conflicts, disturbances, and safety concerns.

Assisted in coordinating with staff and law enforcement when necessary to ensure venue security.

Provided excellent customer service by greeting patrons, answering questions, and resolving issues with professionalism.

Security

Club 512
05.2016 - 08.2016

Controlled guest entry by checking IDs, monitoring capacity, and enforcing club policies.


Maintained crowd safety by observing guest behavior, preventing conflicts, and de-escalating situations when necessary.


Provided a secure and professional environment by coordinating with staff and law enforcement when required.


Assisted guests with directions, questions, and concerns while maintaining a welcoming atmosphere.


Ensured compliance with safety regulations and supported smooth venue operations during peak hours.

Security

Bat Bar
12.2015 - 05.2016

Checked IDs, managed guest entry, and enforced club rules to maintain a safe and orderly environment.


Monitored large crowds during live music and nightlife events, ensuring patron safety and compliance with capacity limits.


De-escalated conflicts and responded quickly to altercations or safety concerns in a professional manner.


Assisted staff and law enforcement when needed to maintain venue security.


Greeted guests, provided directions, and delivered customer service while maintaining firm security standards.

Education

Diploma - Personal Training

National Personal Training Institute
Houston, TX
08-2010

Skills

    Sales & Lead Generation

    Client Relationship Management

    Roofing Knowledge & Insurance Claims Support

    Project Coordination & Scheduling

    Detailed Documentation & Reporting

    Customer Service & Communication

    Problem Solving & Conflict Resolution

    Time Management & Multitasking

    Team Collaboration

Timeline

Project Manager

Monday Roofing
04.2025 - Current

Ladder Assist

Patriot Claims
09.2024 - 04.2025

Door-to-Door Sales Representative

All Weather Restoration
05.2024 - 08.2024

Server

Easy Tiger Bake Shop & Beer Garden, S, USA
05.2023 - 04.2024

Server

Chili's Restaurant
09.2022 - 05.2023

Technician

DC Professional Solutions
06.2020 - 09.2022

Driver

Uber
11.2019 - 06.2020

Personal Trainer

Jones Transformation Training
08.2017 - 10.2019

Bar Back/Security

Clearport
01.2017 - 09.2017

Security

Chupacabra Cantina
08.2016 - 01.2017

Security

Club 512
05.2016 - 08.2016

Security

Bat Bar
12.2015 - 05.2016

Diploma - Personal Training

National Personal Training Institute